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FastTech Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by yvk76, Jan 23, 2016.

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  1. yvk76

    yvk76 New Member

    Jan 23, 2016
    Supplier Negative Review

    Name of retailer:

    Date of your initial complaint to the supplier
    Jul 20, 2015​

    Method used when initiating complaint with retailer
    Website ticket system​

    Ticket number (if you were issued one)

    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    Be careful guys and girls!
    Warranty policy of Fasttech

    In the couple of words

    I've ordered first Joytech Egrip at 20-th June. It was broken (I can't charge it) from the box. Fasttech said that I have to send it to them back. They asked me to send Egrip back to them
    I've received new (second) EGrip at 18-th august.
    So 3 days ago it stopped to work again. I can not charge it. The charges are ok. I tried to use different charges that I have at home but charges don't work with Egrip but work fine with other different devices.
    Now they say that my warranty time is out.
    I had to wait over 1.5 month to send first Egrip to them (10 days), wait when it will be in stock (3 weeks) (because "solly mista no have"), wait for delivery second Egrip to me
    But after 4 months it stopped to too.
    So now they say that warranty time starts from the first order. And they don't worry about time for delivery defective item to them back, delivery time to send new one to me, and time "solly mista no have". Now my warranty time is out already they said.

    Sorry for my English​
  2. yvk76

    yvk76 New Member

    Jan 23, 2016
    All negotiations with FastTech I can download as a screenshots. But now I have message that I'm spammer and I can't download anything.
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