Fasttech delivery

[BDUAres]

got an my last order earlier this week. took 7 days to get to Texas once I got the notification that it had shipped

 

[ut1205]

This is the 9th day mine has been stuck in SF. One bottle of juice and about five hardware items.

Update: Now 15 days in SF and no signs of movement.

 

[Manicmama]

My order placed on September 2 finally arrived! My order of four 18650s were on the included invoice but not in the shipment. Not sure if these were removed during transit or returned to FT and removed. No response on ticket as of yet. For all I know, they are being shipped by a different method.

Someone please correct me if I'm wrong but I got advised not to order batteries from FT as Chinese customs won't let them through.

 

[ut1205]

Update: Now 15 days in SF and no signs of movement.

Update #2: 17 days today so I stopped by the Post Office and ask about it. It is being held up in customs. Maybe customs is holding my bottle of Dekang Banana juice until the FDA makes a ruling on it.

 

[snout71]

Batteries might be stopped manic but someone has posted that they received theirs cause FT wrapped them in foil

 

[Manicmama]

I think I'll just buy my batteries over here to be sure

 

[rangie]

that's exact same email I got from them I have a few things in the post from them but I never worry about them they get hear when they can I always give them a month I just order what I'm not in a hurry for from them so its a surprise when they turn up I think I got around £70 worth floating around in the post from them

 

[Ifeelfine415]

I have heard that some batteries are getting through. I would advise against batts and juice from FT until reliable and legal shipping can be sorted. I received a ticket response today asking me to check the package again to see if I had somehow missed the four batteries I ordered. Of course, I checked thoroughly upon receipt. I am beginning to become annoyed with how FT are handling their affairs. I now wait a few more days for a response to my ticket and resolution of my incomplete order. I made this order before all of the problems began due to recent enforcement of Hong Kong law regarding shipping of li-ion batteries and liquid. These laws were enacted sometime in 2009. I'm unsure if my batts were left out of my shipment, removed by Hong Kong Post, or simply vanished into thick vape.

 

[Manicmama]

I have heard that some batteries are getting through. I would advise against batts and juice from FT until reliable and legal shipping can be sorted. I received a ticket response today asking me to check the package again to see if I had somehow missed the four batteries I ordered. Of course, I checked thoroughly upon receipt. I am beginning to become annoyed with how FT are handling their affairs. I now wait a few more days for a response to my ticket and resolution of my incomplete order. I made this order before all of the problems began due to recent enforcement of Hong Kong law regarding shipping of li-ion batteries and liquid. These laws were enacted sometime in 2009. I'm unsure if my batts were left out of my shipment, removed by Hong Kong Post, or simply vanished into thick vape.

That's an awful response - as if you're gonna overlook four batteries!
Hope you get something sorted.

 

[Ifeelfine415]

Thanks, Manicmama. I have ordered additional batteries from Amazon. Seems silly for FT to respond in this manner just to have me submit an additional ticket. As if they aren't backlogged enough.

 

[Gramfin]

Can anybody tell me who in the uk delivers fastech orders to your door? Royal Mail or parcelforce?

Thanks

 

[terry w]

Royal mail do all the deliveries in the uk !

 

[snout71]

Thanks, Manicmama. I have ordered additional batteries from Amazon. Seems silly for FT to respond in this manner just to have me submit an additional ticket. As if they aren't backlogged enough.

torchy on ebay seems to be the 'goto guy' for batteries

 

[Manicmama]

I'll be ordering off him on payday.

 

[Ifeelfine415]

After eight days of back and forth with Fasttech over missed batteries in my shipment, I have given up. Here are my eticket threads concerning missed items for all to see how Fasttech treats customers:
posted 8 days ago
by you
I received my shipment.today. It is missing (4) Panasonic NCR18650B LI-ion batteries. Item number11.411.00.
#8.
posted 5 days ago
by Linda Staff
Sorry to hear that. We checked with our warehouse that we miss one pair of sku#1141100 not four.

Could you please check the package that you received to see if has two inside?

Please let us know , so that we can follow up on it, thank you.
#9.
posted 4 days ago
by you
I ordered two each of sku#1141100. This would include four Panasonic NCR18650B li-ion batteries in total. Obviously,I checked the parcel thoroughly. These batteries were NOT included in my shipment. I would like to have this matter resolved as soon as possible.
#10.
posted 3 days ago
by Linda Staff
Thanks for your response, we double checked with our warehouse that we just miss one pair of sku#1141100. In this case, could you please send us one picture of the receipt on the package that you received? So that we can know the weight of the package that you received?

Please get back to us, so that we can follow up on it, thank you.
#11.
posted 3 days ago
by you
I no longer have the envelope my other items were shipped in. You already have a photo of the top of the envelope. I did not receive 2 each of sku#1141100 for a total of 4 batteries. How would the warehouse know they missed one pair? If they had this knowledge, why wouldnt I be refunded immediately? I demand that I am refunded $28.10 immediately. I have been more than patient in this back and forth ticket communication that lasts for days and days. I am very unhappy with the customer relations Fasttech has demonstrated.

#12.
posted 5 hrs 41 mins ago
by Linda Staff
Thanks for your response.

Please kindly find attached receipt from the postal office,you can see the weight is 891g of the package that you received, but the weight is 1034g from the postal office, and the weight of one pair of sku#1141100 is about 92g, so we get the result that we just miss one pair of sku#1141100, thanks.

Please get back to us, so that we can follow up on it,thanks.
Attachments
(.pdf, 108 KB)
LK036414843HKpdf.pdf
#13.
posted ago
by you
Wow. Now you are calling me a liar. I spent over $180 on this order alone. I did not receive the batteries in this order. I had intended on doing much more business with this company. This was an inexpensive lesson I have learned in who I should not do business with. You did it. It is no longer worth my time to pursue this matter anymore. Thanks!.