fasttech problem

[sogalishis]

so ive recently placed an order at fasttech for a couple vamo v2 with a nitecore charger. apon waiting around 12 days i recived my order in the mail. and one of the nitecore chargers wereent working. so i imidently started looking for way to contact fasttech and i havent had any luck. i tried calling them a bunch of times and the phone was never answered. and i wasnt able to find a customer support email.

if anyone can help me out and guide me as to what im suppse to do that owuld be great.
and how does this process work? do i need to send my charger back or do they send me another one? if anyone has more information on this please let me know.

thank you

 

[kiwivap]

Hi Sogalishis - you can open a ticket. Go to fasttech and click on your orders. Click on the order no on the page showing the order. Then you should see a shipment summary - and over to the right order options. Click on contact support and service and it should take you to a ticket, or a ticket page with options. Give them 24 hours to respond.
You can also click on the contact link at the bottom of any page and then click on order tracking and support questions - and create a ticket that way.

 

[sogalishis]

Hi Sogalishis - you can open a ticket. Go to Fasttech and click on your orders. Click on the order no on the page showing the order. Then you should see a shipment summary - and over to the right order options. Click on contact support and service and it should take you to a ticket, or a ticket page with options. Give them 24 hours to respond.
You can also click on the contact link at the bottom of any page and then click on order tracking and support questions - and create a ticket that way.

okay yhank you very much. i sent them a ticket and ill wait till they respond to me with what to do

 

[Coyote.au]

Fasttech ticket system working well for me, maybe a little to well don't forget to tell them when to end the conversation close the ticket,

Finished /end I.m happy /stop already , its over thanks.

They do a really good job.

 

[aswada]

It usually takes a day for them to respond to a ticket. Just remember when calling them you have to call during their business hours, they are located in Hong Kong after all.

 

[Ec!g]

If you have an android device, they have a free app in the market that makes tracking orders and keeping up with tickets a snap.

 

[kiwivap]

If you have an android device, they have a free app in the market that makes tracking orders and keeping up with tickets a snap.

Good tip - thanks.

 

[Smokachino]

I got not one, but two, follow up emails from FastTech to see if I was satisfied with my order and with a link to report any problems. I always forget to check my junk email folder, so maybe that's where yours is? Anyway, I hope you get the problem resolved quickly!

 

[hvac999]

I have made a lot of purchases and always get the follow up email asking for reviews or report any problems. I've had nothing but good service from them.

 

[stealthmayhem]

Same Here.

 

[d4rkj3di]

I've bought many parts from Fash Tech besides E-Cigs.. good response and services so far, hope you get your nitecore replaced soon

 

[LarryPer]

There were good
not now
I had to use paypal to get my refund

 

[heymichael]

I will never order from them again. I ordered a Vamo V3 on 6/8/2013 and a second one on 6/9/2013. I received a message on 6/13/2013 apologizing for the delay due to the Dragon Boat Festival. I received another response a few days later that they received the wrong merchandise and to please be patient. Today, I received a response that due to rain, they still haven't received the merchandise. If they're going to put it up for sale, they should be able to ship it. Now they want me to wait until 6/21/2013. They will probably have another excuse at that point too.

 

[heymichael]

Oh yeah, they want me to cancel the dispute on PayPal before they issue the refund. I DON'T THINK SO!!!!!!!!!!!

 

[JUDGMENT AFFIRMED]

one of the nitecore chargers wereent working.

Sorry to hear sogalishis, hope it works out for you.
Only half of my nitecore works (one of 2 bays)
No, didn't buy at FT

 

[sogalishis]

thanks for all the responses and advice everyone. i didnt get any follow up emails cuz i probably sent the ticket out right when i got the product. im gona wait from them to respond to my ticket and ill see what ill do from there

 

[Satans_Hellhound]

I ordered several things from them in the last week or so ... (5 orders in total) 3 dispatched.... 2 "Order Received" status.. raised a ticket & within a few hours got a response saying "Certain" items were "Awaiting stock replenishment" & would I mind if they shipped it in 2 shipments .... NO PROBS with that at all ..... & told them so ... 45 Mins later order status changed to "Packing" 1 hour later changed to "Shipped" ...

In all honesty they have been great with me

K

 

[j0sh_m]

If you have an android device, they have a free app in the market that makes tracking orders and keeping up with tickets a snap.

Thanks for the info! Downloading this app now.