Hey guys, Just want to share what happened to me. In order to understand my point of view let me tell you how I buy from them. I pay with PayPal, but I do not own a credit card, so I use a virtualization CC system, called MB net, you just create a virtual credit card which is linked to your bank account, set the maximum money amount you want to use, and you have a CC for 1 month. Then I associate that virtual CC to PayPal so I can pay trough it. Last month I ordered a manta v2, and January 12th, the item was restocking for the 4th time. So I open a ticket and ASK them if I canceled the order how I will be refunded. I asked this because I didn't want a refund to PayPal since the virtual CC that I had payed was already expired. Them my troubles start, someone named "nemo" replyed to my ticket saying, that he canceled the ordered and refunded my PayPal. Damn, what the hell, why did he canceled my order??????? Since then I've been back and forward with him, explain him that the money now is lost and I can't use the CC again because it expired. Every time I try to explain him this he just reply with "sorry for the inconvenience". I opened another ticket to talk with a different person, but he closed the new ticket saying we were already discussing the subject in other ticket. Discussing? The only thing he reply is " sorry for inconvenience, I believe you can use your CC again to buy a new item". I'm very mad right now and I recommended to all the people I know to stop doing business with them. Focalecig has good prices to and I've never experienced such a bad business practice like this, and they ship faster also. First time in my life that a costumer service Representative by his mind cancel a costumer item, make him lost the item and the money and reply "sorry". Did any of you experienced something like this with them? I guess I can forget my money and the item, but I would like to hear some suggestions how I can have my money back. I guess they are thinking they already have a large costumer base so what if they screw some costumer, in the end they will just say " sorry" and took your money leaving you with nothing.