Fasttech returns-worth returning?

[MamaTried]

I received my first order from FT today. An Ego-T was included that had the silver connector piece dangling by the wire. Everything else in the shipment appears ok, so i'm not complaining. Stuff happens...

I have read here in numerous posts that FT has superb CS/return policies. My question is, is it worth it in postage and hassle to return a $10 item? For all i know, shipping from California will cost close to 10 bucks.

 

[Vapoor eyes er]

Not as expensive as they have an addy in Fla:
What is your return address for RMA?: FastTech - Gadgets and Electronics - Worldwide Free Shipping

Return address for North and South American customers:

Cloud Commerce Systems Limited
8345 NW 66 ST #B1111
MIAMI, FL 33166

 

[lilmrsyeti]

According to their website, since it was pretty much DOA..they'll pay all shipping return costs.

Frequently Asked Questions: FastTech

 

[MamaTried]

According to their website, since it was pretty much DOA..they'll pay all shipping return costs.

Frequently Asked Questions: FastTech

Doh!

Thanks

 

[Julopy]

a few weeks ago i received a DOA charger form fasttech, they replaced it without having to return the defective one.
you just need to log into your fasttech account, go to order history>details & options> return,replace,support, its pretty straight forward from there, make sure to include a pic of the defective item you can upload up to 2.
its very likely that they will offer to include the doa item replacement in your next order, free of charge.