I am pretty frustrated with this company. I bought an iTaste SVD, 2 18350's, and a charger. This was a bit over a month ago. I understand they have had issues with shipping batteries. I patiently waited for them to figure it out, till the month mark hit. I feel like they should have let me know before I purchased the batteries, that there was a possibility of my package being stopped, in turn making my package arrive much, much later than they told me it would. I have sent them numerous emails, in a kind tone explaining my frustration. I seem to always receive the same response that is in broken english that is very hard to understand. Recently, I sent them this:
Is there any possibility you can send out a new order with just the itaste svd and the charger and refund my money for the batteries before the original package is returned to you? I understand you are waiting for them to be returned to you, but this wait is starting to become a little ridiculous. I would like a new order to be sent out, with a new tracking number, that won't be stopped, while you guys wait for the package to be returned. It is your responsibility to inform a customer of these things, and not blind side them by not informing them of the possibility of a waiting period four times longer then what I was told. That is why I think it is your duty to wait for the package, not the customer. Please let me know if you can send me a new package with the svd and charger, so I don't have to wait any longer and can continue to shop on your website. I have referred fasttech to over five people, I feel stupid and uninformed that I recommended fast tech after this shipping issue. I apologize for the harsh tone, but it's disappointing to see such a great site, and have such a terrible experience being a customer.
thanks,
yet again, they responded with a message that was meaningless and impossible to understand. I thought about it for a few days and decided to send them this in response:
I don't think you understood my email. As you are currently in possession of my money, I would like a new order placed as soon as possible, consisting of the iTaste SVD and Charger. I would like the money for the batteries i ordered refunded promptly. I am tired of taking up what I believe to be your responsibility of waiting. I would like a response from some one who is proficient in english, and can give me a response that is easy for me to understand. I have not relieved my package in over a month. I am starting to become skeptical that your company is trying to steal from me. This is not a form of business that I will tolerate. Please, send me another package as soon as possible.
Thank you,
Don't get me wrong, I kind of feel like I was too aggressive, and kind of an a$$hole. Am I going about this the right way? What are your experiences with this company in similar situations? I am becoming skeptical that this is a ploy to cover up a lack of inventory. A friend of mine bought some electronic components from them consisting of some Lithium batteries, which didn't get stopped and were shipped with no issues. Honestly, I was stoked to get my new (and first)mod, and it really sucks to have to deal with this.
Is there any possibility you can send out a new order with just the itaste svd and the charger and refund my money for the batteries before the original package is returned to you? I understand you are waiting for them to be returned to you, but this wait is starting to become a little ridiculous. I would like a new order to be sent out, with a new tracking number, that won't be stopped, while you guys wait for the package to be returned. It is your responsibility to inform a customer of these things, and not blind side them by not informing them of the possibility of a waiting period four times longer then what I was told. That is why I think it is your duty to wait for the package, not the customer. Please let me know if you can send me a new package with the svd and charger, so I don't have to wait any longer and can continue to shop on your website. I have referred fasttech to over five people, I feel stupid and uninformed that I recommended fast tech after this shipping issue. I apologize for the harsh tone, but it's disappointing to see such a great site, and have such a terrible experience being a customer.
thanks,
yet again, they responded with a message that was meaningless and impossible to understand. I thought about it for a few days and decided to send them this in response:
I don't think you understood my email. As you are currently in possession of my money, I would like a new order placed as soon as possible, consisting of the iTaste SVD and Charger. I would like the money for the batteries i ordered refunded promptly. I am tired of taking up what I believe to be your responsibility of waiting. I would like a response from some one who is proficient in english, and can give me a response that is easy for me to understand. I have not relieved my package in over a month. I am starting to become skeptical that your company is trying to steal from me. This is not a form of business that I will tolerate. Please, send me another package as soon as possible.
Thank you,
Don't get me wrong, I kind of feel like I was too aggressive, and kind of an a$$hole. Am I going about this the right way? What are your experiences with this company in similar situations? I am becoming skeptical that this is a ploy to cover up a lack of inventory. A friend of mine bought some electronic components from them consisting of some Lithium batteries, which didn't get stopped and were shipped with no issues. Honestly, I was stoked to get my new (and first)mod, and it really sucks to have to deal with this.
