Hey guys... long time no see
how are you all?
Quick query for any of you that have used Grey Haze before... any problems?
I ordered £65 of
eliquids from them last Thursday and received them today (i paid £3.99 for delivery, but am used to free next day delivery from most vendors so was a little put out by this). Anyway, i may have made a mistake or their system made a mistake and one of the bottles in the order said 0mg - i spotted this straight after i put the order in and emailed their helpdesk to have it amended, they said they would sort it out but alas when it arrived today it was 0mg and not 18mg. They also made one of the other bottles 0mg to, which was 18mg on the order.
I emailed them today and they replied that i should send back the 0mg bottles and if they received them in good as new condition they would exchange them for 18mg. No mention of them paying the postage costs, and when this has happened with another vendor they immediately sent me out the correct bottle before i sent mine in and offered to cover the postage costs although it was only about a £1 so wasnt bothered.
I just wondered if anyone else has had any positive or negative experience of their customer service as they do have a good range of juices but i am very dubious about ordering anything from them again now.
Cheers