It worked for me.. ?
Your Mom's story sounds similar to my own, a least the smoking history. I smoked for 40 years, tried everything available to quit and only succeeded via ecigs.
Its giving me errors saying that this is not available or has been removed, but after about 3 tries it let me make a comment only to give me another error when submitting. Thankfully i was prepared for that and copied my letter first lol.
I will keep trying untill it works, they wont get rid of me that easy lol.