Not surprising that some air passengers are concerned and confused.
I'm all for great service and creature comforts. But the way many demand special food service and meals (those with special needs diets notwithstanding), many appear to believe they are in a flying restaurant, and not using mass airline transportation! (I happen to know quite a few airline employees, and I have some stories.......many books can be written on airline passenger stories.)
The whole
ecig debate is again bringing to light the notion that people nowadays believe they are necessarily entitled to feel totally comfortable, totally content, totally in control, and completely catered to during every step of their pampered lives, with never an infringement of their 'rights' or their personal space. Dare I say it: particularly Americans. In the bigger picture, we are going completely soft as a country, and it is sad to watch sometimes.