For those that ordered on 3-20-2009...

[bizzyb0t]

I ordered amidst that rush on 3-20-09 and just want to say that I got my order yesterday.

Due to the massive amount of orders, they were swamped with shipping so a delay was to be expected.

I was told my order was shipped on 3/24 and I got it in the mail 3/26. All things considered, that was pretty fast.

Don't fret, it'll get there!

 

[momof4520]

Well okay it's been exactly one week and it HASN'T EVEN SHIPPED YET. I would be fine if someone would contact me I mean it was nearly 100 dollars order that I was double charged for so not only am I completely in the dark as to when it will even ship, people are receiving order that were placed long after mine. BUT I'M 200 POORER and have nothing to show for it. I've e-mailed on website, I've e-mailed Steve directly. I also PMed him on here still nothing. I think this is my last go round with puresmoker I mean I haven't even had anyone say Hey I'm sorry were working on it. Nothing this is ridiculous.

 

[mystic860]

1 week myself and no reply's, shipping message 2 days ago yet still nothing in the mail. funny how usps from MO got to me in 2 days yet from TN I am going on 3 and still nothing. Regardless of how busy they are this just plain sucks, I'll never do business with them again.

 

[jeff262]

i wish i would have known mine just shipped out after s long, i actually would have added some stuff to it...they really should have communicated better on the forum
jeff

 

[Ann]

I got my order today, just in the nic of time.
Thanks PS.

 

[mystic860]

1 week myself and no reply's, shipping message 2 days ago yet still nothing in the mail. funny how usps from MO got to me in 2 days yet from TN I am going on 3 and still nothing. Regardless of how busy they are this just plain sucks, I'll never do business with them again.

Just to clear up things from my end I did recieve my delivery today 8 days after the order. still no responses to any of my inquiries though. I guess the point is they did deliver although a bit late for my taste. I can appreciate the mass orders they got and how much work it must have been, but still my first experience with this vendor was less then stelar as everyone boasted.

 

[djxt]

I got mine in less than 4 days. Ill definitely do business with them again. Great juice...

 

[verhoeven]

Well I have learned one thing. Don't order your supplies if you need them in 2 or 3 days. I now keep a good month supply onhand and order when I'm about 3 weeks out. I'm waiting for my order too, but I can wait now that I have backup stock.

Jim

 

[Curtis]

Well I have learned one thing. Don't order your supplies if you need them in 2 or 3 days. I now keep a good month supply onhand and order when I'm about 3 weeks out. I'm waiting for my order too, but I can wait now that I have backup stock.

Jim

Amen, verhoeven. I'm trying to get there too. I put down the analogs three days ago and I imagine if I were in dire straits like some other folks seem to be I'd be just as upset. I've never had this problem with Puresmoker, but I have had it with one other supplier so I can sympathize. (waited for an entire month). That's why I order from PS. I imagine Steve & Co are trying so hard to fix this that it doesn't leave alot of time for answering emails and checking the forum. Keep in mind, he previously posted about having email troubles. Who's to say he's not still having them? I bet he's well aware of the rath that is awaiting him on this forum.

Good luck to everyone, Hang in there.

 

[Daniel@P.S.]

Everyones' orders from 3-20 to 3-25 should have already been shipped.
If it shows that it's still pending then we will have it out tomorrow at the latest.
We did accomplish to do over 1000+ orders in 5 days.
We be patient with us we are getting the new system worked out for an easier shipping system.

Thanks,
-Daniel

 

[verhoeven]

Good mine today.... Thanks ps. Good thing you not like the other guy where 50 orders a day is too much for them. Maybe you could give them some pointers, lol

 

[ozrick]

I ordered on the 22nd and am still waiting. Order now says shipped but I haven't gotten any confirmation in email. This is getting annoying, I've sent atleast 5 emails requesting some sort of update to no avail.

I know everyone gets behind the 8-ball but throw some of us a bone already !

 

[HH_Ed]

Once it says shipped you prob will get it in a day or 2. Im all set and everything was great. No contact from Steve but I will order from them again.

How are stock levels? Anyone know? I am going to place a big order as soon as I know. Guess I wll email them and see if I get a response.

 

[ozrick]

Just an update that I have my order in-hand and everything seems to be good. I am charging my penstyle now and we'll see how it goes!

Steve contacted me within a few minutes of posting on the forums in PM with my tracking info. I appreciate it!

 

[momof4520]

Still no refund on my double charge

 

[Daniel@P.S.]

Refund was given on 4-1.. see thread...http://www.e-cigarette-forum.com/forum/puresmoker/11179-stop-new-orders-help-your-customers.html

 

[azvampyre]

I never get a response to my emails to the puresmoker web site.
How long will it take to receive my order to arizona.
It seems easier to continue smoking analog cigarettes, this waiting,waiting,waiting reminds me of my early years waiting for the pot dealer all the time. lol

Also, how do I ad a banner to my profile?

 

[D_Struct]

Once shipped, orders from Puresmoker normally take anywhere from 2-3 days.

For a banner, just click on someone's existing banner, and follow the directions. It's simple.

 

[azvampyre]

Once shipped, orders from Puresmoker normally take anywhere from 2-3 days.

For a banner, just click on someone's existing banner, and follow the directions. It's simple.

Thank you for responding, does PS ship same or next day, or is it like a week?

 

[azvampyre]

I'll be able to answer that question soon I hope.
I went ahead and ordered the Black Pilot "hybrid". I like the price (only 49.99, $60.10 with shipping) and it looks really cool.
If anyone else has the hybrid, let me know what you think. Thanks.