Hi, I'm Pam! .. I hope this helps. Being a total noob it sure helped me!!! I was not given instructions nor told what items where sold to me. My battery read Smok on the bottom and my tank reads ViVi Nova 2.8.
I'm so knowledgeable, all I knew was 1) put juice in and 2) suck the vape out!! lol .. I never cleaned my tank and always had it in a lay down position. Anyhow, 3 days after I started vaping, my ViVI Nova quit working. I panicked for fear I would be forced to smoke again. At first, I thought my battery died cuz it didn't blink 3 times after clicking the button 5 consecutive times, but the light was green. I had 2 other batteries and all did the same thing. Luckily, I was given a 2nd tank and was so grateful it worked. I hunted for 2 days and finally found this video. (I can't figure out my own tv changer half the time, never-less do this on my own). The video was so user friendly, even I was able to take my ViVi Nova apart and re-due the coil thingy. Bang! I'm vaping again! LOL
I thought I'd share the link in case your new and this happens to you.
A PBusardo Tutorial - Vivi Nova Cleaning & Rebuilding - YouTube
If any anyone knows of a better way or has knowledge of possible problems which could put someone like me into panic mode, I'd sure appreciate your input. Thanky!! Thanky!!

I'm so knowledgeable, all I knew was 1) put juice in and 2) suck the vape out!! lol .. I never cleaned my tank and always had it in a lay down position. Anyhow, 3 days after I started vaping, my ViVI Nova quit working. I panicked for fear I would be forced to smoke again. At first, I thought my battery died cuz it didn't blink 3 times after clicking the button 5 consecutive times, but the light was green. I had 2 other batteries and all did the same thing. Luckily, I was given a 2nd tank and was so grateful it worked. I hunted for 2 days and finally found this video. (I can't figure out my own tv changer half the time, never-less do this on my own). The video was so user friendly, even I was able to take my ViVi Nova apart and re-due the coil thingy. Bang! I'm vaping again! LOL
I thought I'd share the link in case your new and this happens to you.
A PBusardo Tutorial - Vivi Nova Cleaning & Rebuilding - YouTube
If any anyone knows of a better way or has knowledge of possible problems which could put someone like me into panic mode, I'd sure appreciate your input. Thanky!! Thanky!!