The news on Ithaka is that they (COV) are selling them at Vapebash right now for less then we paid. So there you go. At least we know our shipment is here, while he lies about them being in customs.
GG Talk!
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Seriously, I hear this crap as well from friends at VB!! What happened to the promises of sending out preorders first? I think you owe us all a partial refund for this BS. Way to treat your loyal customer base Bruce.
All I have to say is, my pre-ordered Ithaka had better be in my mailbox tomorrow along with a gift certificate from Bruce for the difference in price between the pre-sale and show prices, plus an extra 20% to reimburse me for shipping, which the show folks don't have to pay!
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I just read elsewhere that the VapeBash show price is $180 ... if that is correct, I don't feel so bad, since I paid $197 for the pre-sale item, less 10% for the "bigbuyer" discount code, which brought the total to about $177, plus $3 shipping. This means that the VapeBash attendees are essentially paying the shipped pre-sale price, which I guess is just one of the perks of attending a big meet. I suspect that the Ithakas arrived just in time for VapeBash, and that our pre-orders were being shipped while Bruce was on his way to Chicago ... at least, I hope so! If this is the case, I'm considerably less upset than I was, and I'm still hoping to find my Ithaka in my mailbox tomorrow ...
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I just read elsewhere that the VapeBash show price is $180 ... if that is correct, I don't feel so bad, since I paid $197 for the pre-sale item, less 10% for the "bigbuyer" discount code, which brought the total to about $177, plus $3 shipping. This means that the VapeBash attendees are essentially paying the shipped pre-sale price, which I guess is just one of the perks of attending a big meet. I suspect that the Ithakas arrived just in time for VapeBash, and that our pre-orders were being shipped while Bruce was on his way to Chicago ... at least, I hope so! If this is the case, I'm considerably less upset than I was, and I'm still hoping to find my Ithaka in my mailbox tomorrow ...
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I doubt it Scott, if it was to be at your door monday, it would have had to ship on friday , unless of course no ones had the chance to send shipping notices? 
I just checked the site and my order says confirmed and paid. Again, thinking hopeful here, maybe they have not had a chance to update the site either.
I just checked the site and my order says confirmed and paid. Again, thinking hopeful here, maybe they have not had a chance to update the site either.Guys... please see my explaination in the other thread... you guys really need to calm down...
http://www.e-cigarette-forum.com/forum/clouds-vapor/404511-ithaka-vapebash.html
http://www.e-cigarette-forum.com/forum/clouds-vapor/404511-ithaka-vapebash.html
this. how many years have we been working with the great folks at CoV? and have they every done anything but give us the BEST service? no. we have waited months for ithaka, another week or two wont kill anyone.
So ya, sounds like we'll be getting our Ithakas next week. No need to get all emotional about it.
I see no problem with the decision to take some to vape bash. I know mine will be in transit this week. We all knew it would take a few months. Besides they couldn't ship them out till they got back from vape bash anyway.
I have 2 Ithaka's that were pre ordered in December that I am patiently waiting for so I can understand everyone's frustration. The way I see it this was a "perfect storm" Ithaka showed up just before VapeBash which did not give COV enough time to ship them out. A year from now when we all are happily vaping on Ithaka who is going to remember who got theirs first, I'm sure I will not. Just my 
You guys may be fine with this, but I'm certainly not going to forget that CoV thought that selling $3,600 worth of Ithakas was more important than getting pre-orders, or even an update, out first to people who had waited months for them. It's clear to me now that they value cash more than their own integrity, and that's not the kind of thing I'm likely to forget when my Ithaka finally arrives.
The fact still remans that shipping anything out would still have to wait till they return to Florida. If they wouldn't have picked up the items before vape bash to take with them, we would have to wait longer.
Now that they have them, they will start to ship ASAP. When they get back.
Now that they have them, they will start to ship ASAP. When they get back.
I will continue to support COV. While I think it would have been better to be notified from them beforehand I also believe with the excitement of Vapebash, the late flight, and the delays from customs I can understand how it wasn't posted ect. I don't believe Bruce lied on FB. And I don't think this was underhanded in any way shape or form. If I was a company going to a large convention I would want to bring the crowning jewel of my products and I don't blame them for doing so.
The timing was terrible on Ithaka. COV couldn't have known customs would hold the shippment so long. Or that it would be a couple weeks late in shippment in the first place.
The timing was terrible on Ithaka. COV couldn't have known customs would hold the shippment so long. Or that it would be a couple weeks late in shippment in the first place.
Would you also have sold them to walk-up customers, knowing that the people who had pre-ordered were still waiting and had been told nothing?
If you're OK with supporting a company who think making $3600 is more important than serving pre-order customers first, you're certainly entitled to do that, but they could easily have chosen not to sell any Ithakas until they had fulfilled their commitment to pre-order customers. They chose not to do that. You may not see that as "underhanded," but I have a really hard time not seeing it that way.
If I ran a business I would have notified my customers first if possible yes. However I can understand how with the excitement and whatnot of the situation it could have been neglected. I don't have a problem with them selling some at VB at all. I think the low stock ussue has turned some people away from GG and I think having a few on hand to sell may help. I also know in the past local people have been able to pick their items up (not always and there are restrictions as as far as I know COV doesn't actually have a storefront but I have known people to meet up with Bruce and get their items early)
I uderstand how some are angry or frusterated with the situation. And I respect that. I didn't expect any shippment till early to mid next week anyways and I don't think that will be delayed any. I am happy that a few people who didn't know about the pre order are going to be able to get their hands on a GG and expierence it first hand. But I am sorry that many are upset about the whole situation.
really? If it was your company?
Ok so they should have just stayed in florida and shipped everyone's order out, then went to vape bash with what they had left over. all the while busting their butts. just so you won't be upset?
I can tell you also that the price that Bruce charges for the GG line is just about what he has to turn around and give back to Imeo. Both Imeo and Bruce make very little from selling GG products. so $3900 pretty much pays for what has already been done. I can assure you as someone who has sat down with Bruce, very little goes into his pocket.
Bruce is passionate about vaping and GG products, He does this because he loves it. His record of excellent customer service speaks for itself.
So if the fact that YOU weren't notified, or that they didn't ship your Ithaka out to you before someone else got theirs first is making you this upset. Posting on several thread wining about it is not going to help you much.
Just relax and be patient like the rest of us, you will have it in due time.
Ok so they should have just stayed in florida and shipped everyone's order out, then went to vape bash with what they had left over. all the while busting their butts. just so you won't be upset?
I can tell you also that the price that Bruce charges for the GG line is just about what he has to turn around and give back to Imeo. Both Imeo and Bruce make very little from selling GG products. so $3900 pretty much pays for what has already been done. I can assure you as someone who has sat down with Bruce, very little goes into his pocket.
Bruce is passionate about vaping and GG products, He does this because he loves it. His record of excellent customer service speaks for itself.
So if the fact that YOU weren't notified, or that they didn't ship your Ithaka out to you before someone else got theirs first is making you this upset. Posting on several thread wining about it is not going to help you much.
Just relax and be patient like the rest of us, you will have it in due time.
Let's not get too wrapped up in the numbers. The $3600 is his gross, and that doesn't take into account the purchase price from Imeo, his overhead, or any other miscellaneous things. His final margins can't be more than 10-15%. The mainstay of the argument is the principle by which the situation should have been handled. While Bruce's intentions may not have been negative, his good intentions are trumped by the fact that he has let down his customers by not communicating properly with those that have pre-order. For me, it is not the money nor the intent; it is the principle that matters.
Agreed. The $3600 is just a number, and doesn't mean anything by itself. My only point in mentioning it is that CoV obviously thought it was OK to sell those Ithakas, knowing full well there were hundreds of people who had waited months for theirs, and had been told nothing.
This is not about me being notified personally. This is about CoV thinking it was somehow OK to sell those Ithakas without first taking care of the people to whom they already had a commitment. It's about blowing off your existing customers and not putting integrity first over a quick buck. They could easily have chosen not to sell any Ithakas until after they'd served the people who had already bought them, as at least one other GG distributor has done. It says a lot to me that they chose not to do that.
I have to assume both Bruce and Justin know it wasn't right, and that's why neither of their responses even addresses the point.
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Anybody that thinks there is not significant profit being made on this venture is a fool. Nobody does this kind of global distribution and quality because they are being kind. I agree that there are many in the vaping community that are selfless and do things to help out, this is not one of them.
This comment is not meant to reflect on the level of quality, integrity, or pure genius Imeo brings to us daily, but lets not be ridiculous, everyone's making $ here or they wouldn't be doing it.
This comment is not meant to reflect on the level of quality, integrity, or pure genius Imeo brings to us daily, but lets not be ridiculous, everyone's making $ here or they wouldn't be doing it.
What is done is done. I know many are venting in order to find a way to feel a little better. The pre~order people want a way to feel better. COV wants to find a way to feel better. The only ones that feel great are the ones that just happened to walk up to the table at Vape Bash and picked one up, totally unaware of the situation.
It does appear that those that are upset are not going to find any reason to feel better. It also doesn't appear that COV is going to find any way to satisfy the ones that are upset. So it appears to be one of those 'we will have to agree to disagree' situations.
Those that are upset will no longer continue to use COV for their vaping needs. Those that have no problem will. It will all shake itself out in a matter of time. But with just a little communication, straight information and honesty, this would not have grown into the situation it has.
It does appear that those that are upset are not going to find any reason to feel better. It also doesn't appear that COV is going to find any way to satisfy the ones that are upset. So it appears to be one of those 'we will have to agree to disagree' situations.
Those that are upset will no longer continue to use COV for their vaping needs. Those that have no problem will. It will all shake itself out in a matter of time. But with just a little communication, straight information and honesty, this would not have grown into the situation it has.
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