response from jay on another
thread:
Okay I'm sorry for the late reply to this , I have been very busy trying to catch up for the 3 days I lost. I don't lie . I may from time to time underestimate how long it it takes to get things out, or miss some thing on the invoice , but I don't lie. You have every right to be upset DRJ but you could have just gave me a call. And If you did and I don't remember..sorry. I never delete a thread but I will close it down if you get out of hand.
Having said that, the OP is correct he did get the wrong package, and his was lost in the mail. It returned to me on or around the same day the we had a death in the family, and every thing went crazy at my house for about 3 days so yeah I did forget to send it out ..witch is why I said that I would over night it to you, and I asked you to give me your address so i could have it in a couple places..helps me remember. I agree with the OP ...4 weeks is a long time,and am Very Sorry for your bad experience with me .
I am up to my ears in orders and even one day behind gets me in trouble. I would never leave a customer out in the cold or take their money and not make sure they got a working GLV. I care about every GLV that leaves this place , and every customer that buys one ...just ask any customer that has spoke with me.
I am willing to offer you a refund , or a 2nd GLV for your trouble...up to you. I do however think you could just skipped the the whole ECF post and ranted at me over the phone. LIke I said ...I am truly sorry for all of this , and only want to make it right.
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and my response:
hi jay,
i'm very sorry about your family's loss. my late glv seems rather petty in the light of that. you can close down the thread if you want and communicate with me or send my order when you're ready and have time. thanks for your candor.
jeremy