GLV VS Customer Service

[keyzygirl]

I knew Jay would fix it.Im so glad it worked out.

 

[316lvm]

IMO...since it's quite apparent he's gonna get nothing from this thread other than fanboy/girl..izm, I PM'ed the OP and suggested he re-post in the supplier review thread where he may find a more "neutral" response to the issue.

Great way to head off a war of words firhill. Also good advice to post in supplier review threads - most definitely more neutral.

Okay I'm sorry for the late reply to this , I have been very busy trying to catch up for the 3 days I lost. I don't lie . I may from time to time underestimate how long it it takes to get things out, or miss some thing on the invoice , but I don't lie. You have every right to be upset DRJ but you could have just gave me a call. And If you did and I don't remember..sorry. I never delete a thread but I will close it down if you get out of hand.

Having said that, the OP is correct he did get the wrong package, and his was lost in the mail. It returned to me on or around the same day the we had a death in the family, and every thing went crazy at my house for about 3 days so yeah I did forget to send it out ..witch is why I said that I would over night it to you, and I asked you to give me your address so i could have it in a couple places..helps me remember. I agree with the OP ...4 weeks is a long time,and am Very Sorry for your bad experience with me .
I am up to my ears in orders and even one day behind gets me in trouble. I would never leave a customer out in the cold or take their money and not make sure they got a working GLV. I care about every GLV that leaves this place , and every customer that buys one ...just ask any customer that has spoke with me.


I am willing to offer you a refund , or a 2nd GLV for your trouble...up to you. I do however think you could just skipped the the whole ECF post and ranted at me over the phone. LIke I said ...I am truly sorry for all of this , and only want to make it right.

Jay - there is only one other "supplier" I've dealt with that has the integrity and professionalism that you do.

I commend you on the way you handled the situation without the namecalling, character bashing, and downright infantile bullying I've seen other suppliers do. You've earned my loyalty a long time ago.

Perhaps you should give lessons in customer service to other suppliers in dire need of revamping their service.

 

[DrJ]

got my GLV mini today... it really is awesome! i'll give it a good workout at the casino tonite... although, i wish jay had included some bidnis cards to pass out when people ask questions! thanks a bunch for the extra batteries jay

 

[jaybird]

got my GLV mini today... it really is awesome! i'll give it a good workout at the casino tonite... although, i wish jay had included some bidnis cards to pass out when people ask questions! thanks a bunch for the extra batteries jay

Cool glad to hear got there okay. This is a good way IMO to end an issue.. happy this all worked out .

 

[Crimmy]

got my GLV mini today... it really is awesome! i'll give it a good workout at the casino tonite... although, i wish jay had included some bidnis cards to pass out when people ask questions! thanks a bunch for the extra batteries jay

Actually that is something he should be doing anyway. Hint hint nudge nudge Jay.....

 

[keyzygirl]

YAY!!Happy ending!!