Well I might as well share my story too.
It was about 5 years ago and I was working as the returns specialist (Literally they had to create the position to make it my every day job since nobody wanted to rotate in) and this lady walks up to my counter with a can of paint. Now for clarity my store is located in a upper middle class trifecta of suburbs with many people who have more money then brains and think they are better then you because of it, this lady was one of um. She slams down her can of paint and start taping her giant fake finger nails.
So i look at her and smile and say "Hello Miss How are you doing today?"
To which she responds by throwing her receipt at me and shoving the can of paint a touch closer.
"May i ask why you are returning this?" Is my reply.
"I'm done and it's left over." She snaps at me while rolling her eyes and starting to text someone.
I pick up the can of paint and see notice that it's about half empty."Okay, well I am sorry, but mixed paint is not returnable (Big sticker on the top of the can says this as well), and some of this has been used. It's not a bad idea to keep a bit extra around anyway if for future touch up work."
She glares at me and begins howling like a banshie about how her husband makes more in a week then I do in a year and I will do as I am told.
"Well I could give paint a call and see if they will make an exception for you." Was my old response to this very amusing woman.
Her response was equally as reasonable and thoughtful:
She picks up her can of paint screams "You will take it back NOW!" and throws it at me. The Lid to the can of paint flies off and paint explodes all over me.
As the can of paint echoes in the pin drop silence of the following moments and the next few customers in line jaws hit the floor as the wait for my reply. I simply wipe the paint off of my forehead to keep it from getting into my eyes and look into this clearly superior persons eyes and say.
"I'm sorry I can't return this you've used all the paint" With that I walk away to go clean my self up.
On my way back, I find out that a manager has been called and it's the little twerp who is also one of the suburbanites of superior breeding. It turns out he gave her a full refund and "apologized for my terrible ruddiness". Now normally I would be quite angry to find this out, however this time it was a delight to see the result.
As I walk up to the desk I could hear yelling about calling the corporate offices right now to loge a complaint. Naturally i assumed it was the paint lady still spouting off. To my surprise I find that it is not the paint lady, but the other three women who were inline behind her. They have basically pinned the twerp manager against the wall demanding that he call corporate so they can complain about his giving that woman a refund after how she acted and to apologize to me for it.
It was quite nice to watch the gutless wonder sweat bullets as three very nice ladies looked like they were about to rip his eyes out. Well it makes me smile at least.
It was about 5 years ago and I was working as the returns specialist (Literally they had to create the position to make it my every day job since nobody wanted to rotate in) and this lady walks up to my counter with a can of paint. Now for clarity my store is located in a upper middle class trifecta of suburbs with many people who have more money then brains and think they are better then you because of it, this lady was one of um. She slams down her can of paint and start taping her giant fake finger nails.
So i look at her and smile and say "Hello Miss How are you doing today?"
To which she responds by throwing her receipt at me and shoving the can of paint a touch closer.
"May i ask why you are returning this?" Is my reply.
"I'm done and it's left over." She snaps at me while rolling her eyes and starting to text someone.
I pick up the can of paint and see notice that it's about half empty."Okay, well I am sorry, but mixed paint is not returnable (Big sticker on the top of the can says this as well), and some of this has been used. It's not a bad idea to keep a bit extra around anyway if for future touch up work."
She glares at me and begins howling like a banshie about how her husband makes more in a week then I do in a year and I will do as I am told.
"Well I could give paint a call and see if they will make an exception for you." Was my old response to this very amusing woman.
Her response was equally as reasonable and thoughtful:
She picks up her can of paint screams "You will take it back NOW!" and throws it at me. The Lid to the can of paint flies off and paint explodes all over me.
As the can of paint echoes in the pin drop silence of the following moments and the next few customers in line jaws hit the floor as the wait for my reply. I simply wipe the paint off of my forehead to keep it from getting into my eyes and look into this clearly superior persons eyes and say.
"I'm sorry I can't return this you've used all the paint" With that I walk away to go clean my self up.
On my way back, I find out that a manager has been called and it's the little twerp who is also one of the suburbanites of superior breeding. It turns out he gave her a full refund and "apologized for my terrible ruddiness". Now normally I would be quite angry to find this out, however this time it was a delight to see the result.
As I walk up to the desk I could hear yelling about calling the corporate offices right now to loge a complaint. Naturally i assumed it was the paint lady still spouting off. To my surprise I find that it is not the paint lady, but the other three women who were inline behind her. They have basically pinned the twerp manager against the wall demanding that he call corporate so they can complain about his giving that woman a refund after how she acted and to apologize to me for it.
It was quite nice to watch the gutless wonder sweat bullets as three very nice ladies looked like they were about to rip his eyes out. Well it makes me smile at least.