I just received the sigelei Zmax mini from goodejuice. When I opened and inspected my "new" mod, I noticed that the LED screen was scratched. I also noticed that the black finish around the LED screen was chipped. I immediately sent an email to goodejuice. The next day, I received an email back from goodejuice. They told me that they would be doing nothing for me. They said that I was being petty for complaining about the damage. They told me that ALL mods will have flaws like this. Is this what purchasing items online from venders is like. I hope not. I hope that others don't have this type of experience. I hope that some businesses still take pride in the products they sell and take pride in customer service. If this is not a typical situation, then I would recommend staying away from goodejuice.
goodejuice experience
- Thread starter mreddie
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these things (most every ecig piece of hardware) are made in some plant in china or foreign country and in bulk by the hundred or thousands daily for worldwide use, and handled by 100 different people before shipping...so a few minor scratches can be expected..and this is NOT just an online thing cuz your local B&M shop is buying them the same place that you are... we are not talking about a $30,000 new vehicle here from the USA, but a relatively inexpensive piece of hardware..
I think it does matter.
It shouldn't matter if it's $7, $70 or $700. They bill themselves as official dealers for the product line and in turn charge a premium for it. It should be premium product.
If we are to accept flaws then we may as well just buy clones and pocket the difference.
It shouldn't matter if it's $7, $70 or $700. They bill themselves as official dealers for the product line and in turn charge a premium for it. It should be premium product.
If we are to accept flaws then we may as well just buy clones and pocket the difference.
This goes here.
Reviews of Suppliers - Negative
That site claims a 100% Satisfaction Guarantee, so you have a valid complaint.
GoodEjuice can't respond in this forum. But they do have the opportunity to respond and attempt to resolve the matter if it's posted at the link above.
Edit: Doh! I see where the OP doesn't have enough posts to write in the Reviews forum. Never mind...
Reviews of Suppliers - Negative
That site claims a 100% Satisfaction Guarantee, so you have a valid complaint.
GoodEjuice can't respond in this forum. But they do have the opportunity to respond and attempt to resolve the matter if it's posted at the link above.
Edit: Doh! I see where the OP doesn't have enough posts to write in the Reviews forum. Never mind...
I also feel that it does matter. No where do they state, prior to purchase, that merchandise may be in damaged condition. They fail to stand behind the quality of their product. The ones who suffer are the consumers. Also, I'm talking about ALOT of scrathces on the LED screen, not just one or two minor scratches. I'm talking about alot of deep scratches. I even sent them pictures of the LED screen in an email. They were actually pretty rude in their response.
As a previous poster already mentioned, they're advertising 100% satisfaction guaranteed. If you're not satisfied you should remind them of this. I suspect that their communication to you was not quite so antagonistic as you have implied in your post and as such I would remind you to use only professional language in all dealings with vendors. You'll almost always get a better outcome this way.
From their website:
and
It helps to check out the website, and the stores policies, before placing an order.
Goodejuice is run by good people, very friendly and upfront and I've never had issues with how they run their operations. Always A++ service and liquids.
and
It helps to check out the website, and the stores policies, before placing an order.
Goodejuice is run by good people, very friendly and upfront and I've never had issues with how they run their operations. Always A++ service and liquids.
It should matter they are quick to take your money. I would call and ask to speak to management
And they also have a big "100% Satisfaction Guaranteed" badge displayed at the top of of every page which contradicts what they have in the fine print section.
So I guess the badge should read, "100% Satisfaction Guaranteed" at our discretion.
If Stated NO REFUNDS and AS IS in writing on their site, then technically U have no ground, and should have been more aware of their written policy....and your original post didn't imply it was not working or defective, but simply had a couple scratches.....and now that U have posted here, I believe the company will be willing to negotiate some agreement with you in return for a written post here stating they made good on it...rather than risk losing many potential customers....a pic here and to the vendor/site of just how badly damaged this really/actually is, would have been much more effective towards resolving this..
I still think the OP has a valid complaint. While it's important to read the fine print, when a vendor of any product or service puts a banner atop their pages pledging 100% Satisfaction Guaranteed, I consider burying details to the contrary in the fine print somewhat deceptive.
Before ordering from a new vendor, I always read that vendor's terms and conditions.
I also agree that being a good customer by asking questions and being courteous in any correspondence is always helpful. Most vendors want you to come back and buy from them again, and they'll work with friendly customers to resolve problems.
mreddie, get two more posts under your belt, then post a review in the forum I linked to. Let them have an opportunity to respond and perhaps this can be resolved without further conflict.
Before ordering from a new vendor, I always read that vendor's terms and conditions.
I also agree that being a good customer by asking questions and being courteous in any correspondence is always helpful. Most vendors want you to come back and buy from them again, and they'll work with friendly customers to resolve problems.
mreddie, get two more posts under your belt, then post a review in the forum I linked to. Let them have an opportunity to respond and perhaps this can be resolved without further conflict.
Now that was funny.
But, I've have ordered from Goodejuice more that 20 times, and I've never had a problem. We had one issue with a juice that just didn't taste right. One we have ordered many times, and they sent me a new bottle right away. So that was cool.
But if I bought a new mod from them or anyone else and it came scratched, and they refused to swap out my item. That would be the last time I would do business with them.
Thanks. What interested me about this thread was I almost bought a kit from them based on hearing the name in Youtube reviews for different products but what I wanted was out of stock there. I ended up with another retailer for my gear and have placed several follow up orders for liquid and a few parts. Probably will be mod shopping soon too.
After seeing this I went back and looked at where I bought from and am now glad I ended up where I did. Nowhere in their guarantee or fine print do they use they words "as is" and "at our discretion." That sort of language is generally reserved for refurbished or used items, not new items from somewhere that bills themselves as an authorized dealer of a brand name.
It doesn't speak volumes for the Sigelei brand either if their dealer did state that all units come with minor defects although I do not know if that's true or not.
If they can't get it out of the factory and into dealers shops without external damage then they are doing it wrong.
In my email to them, I wasn't rude and didn't use harsh language. I sent them a picture and asked them to resolve the issue. They stated that they were going to do "nothing for me". They said to me that I was being petty for complaining. They told me to take the matter up with Sigelei. I had purchased items from them in the past. The other items I received were fine. This is just my experience with them when they should have stepped up with actual customer service which should go beyond just the sale. There will always be instances where something goes wrong. It's how a company deals with this after the sale, that shows to me just how good their customer service is. In this case, I guess I'm just out of luck. I do know that I will never order from them again. This is just my experience.
Thanks to all for the comments and advice. I'm relatively new to vaping. I love it, and has kept me cigarette free for over 2 months now after 26 years. I'm just keeping the mod I ordered, as it does perform fine. I will definitely be more cautious in the future. I'm not trying to smear or detract from a vendors business. I am stating my experience. If someone has had a long standing with the company and is happy with them, that's great. I myself am not pleased, but that's just me.
Your CC probably has some purchaser protections on it. You can always open a dispute with them. That will get attention. But, if it works I wouldn't sweat it. I purchased a couple of chi-mods, an Innokin SVD and a VAMO 3. The Innokin had a couple of scratches on the LED screen underneath the protective plastic that usually comes on one. On the Vamo, I thought the centerpost was just crooked because anything I attached looked crooked. I learned yesterday, that it is actually adjustable. It is a little loose and can be moved around 
They both work and I knew from the get-go that the QC and long-term reliability was not high end. I love them both and will probably purchase a replacement from FT when one of them dies.
I say use & enjoy. It will end up with some more scratches anyway!
If you want cosmetic perfection on a VV mod, the made in the USA one I received yesterday is stunningly flawless.
They both work and I knew from the get-go that the QC and long-term reliability was not high end. I love them both and will probably purchase a replacement from FT when one of them dies.
I say use & enjoy. It will end up with some more scratches anyway!
If you want cosmetic perfection on a VV mod, the made in the USA one I received yesterday is stunningly flawless.
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