Hello:
I've got quite few ProVari mod's. One of my most expensive ones, a TI Classic, recently failed to fire or turn on. I believe the positive post broke off. Anyway, I notified ProVape that I needed a return authorization for an out of warranty repair. ProVape immediately responded and I sent in the mod. Blake at ProVape sent me an e-mail they had received it and would keep me informed. Imagine my surprise when a day later I was sent an automated e-mail that ProVape had sent me a package. They did the repair and paid the return postage without ever asking me for cent. This speaks volumes about the company!
Best,
James Welborn
I've got quite few ProVari mod's. One of my most expensive ones, a TI Classic, recently failed to fire or turn on. I believe the positive post broke off. Anyway, I notified ProVape that I needed a return authorization for an out of warranty repair. ProVape immediately responded and I sent in the mod. Blake at ProVape sent me an e-mail they had received it and would keep me informed. Imagine my surprise when a day later I was sent an automated e-mail that ProVape had sent me a package. They did the repair and paid the return postage without ever asking me for cent. This speaks volumes about the company!
Best,
James Welborn
