Usually when I need help with something vape-related -- perhaps trying to locate an out of production part, or even an issue with a vendor about a product I purchased I've not had much success dealing directly with vendors and I ultimately turn to the forum for help. I've even had some very nice members send me parts.
Most vendors will request a video --it seems that is their new thing -like they all got together with each other and said, "Let's make them send a video and hopefully they will go away" and I find it absolutely ridiculous. Geekvape, whose products I really like comes to mind.
Anyhow I made a few orders from sourcemore recently and I have been happy with the service and orders. I've ordered a few mods and miscellaneous parts. They even included small related to my order freebies with my order which I thought was a nice touch.
On one of the orders I ordered a different panel for my Jackaroo mod. There was a sale and I ordered the G10 Green Anaconda panel -- a really nice one. I ended up receiving an American Eagle panel.
Nice panel but not what I ordered. I'm reasonable and I like it and will keep it so I was just going to go and order the Green Anaconda again and leave a note to make sure they ship the correct one. Well - they were out of stock (hence, why they probably sent a different one) and the price is more than double of what I originally paid so I wrote to them and attached a copy of the order.
They responded promptly and asked me to send a pic. I sent a few pics of the box showing American eagle and the panel. Received a nice note apologizing and they let me know they would send me the correct one. I was willing to pay for it because I am keeping the other one and I told them so. I would have been satisfied if they would have just honored the sale price from the original order.
This morning I received a brief email note again apologizing and they sent me a tracking number. Great service and I have already placed another good-sized order with them.
I am a fairly regular "orderer" and all I ask is that vendors make it right if there is an issue. And when I find a vendor that does just that I am loyal to them.
Most vendors will request a video --it seems that is their new thing -like they all got together with each other and said, "Let's make them send a video and hopefully they will go away" and I find it absolutely ridiculous. Geekvape, whose products I really like comes to mind.
Anyhow I made a few orders from sourcemore recently and I have been happy with the service and orders. I've ordered a few mods and miscellaneous parts. They even included small related to my order freebies with my order which I thought was a nice touch.
On one of the orders I ordered a different panel for my Jackaroo mod. There was a sale and I ordered the G10 Green Anaconda panel -- a really nice one. I ended up receiving an American Eagle panel.
Nice panel but not what I ordered. I'm reasonable and I like it and will keep it so I was just going to go and order the Green Anaconda again and leave a note to make sure they ship the correct one. Well - they were out of stock (hence, why they probably sent a different one) and the price is more than double of what I originally paid so I wrote to them and attached a copy of the order.
They responded promptly and asked me to send a pic. I sent a few pics of the box showing American eagle and the panel. Received a nice note apologizing and they let me know they would send me the correct one. I was willing to pay for it because I am keeping the other one and I told them so. I would have been satisfied if they would have just honored the sale price from the original order.
This morning I received a brief email note again apologizing and they sent me a tracking number. Great service and I have already placed another good-sized order with them.
I am a fairly regular "orderer" and all I ask is that vendors make it right if there is an issue. And when I find a vendor that does just that I am loyal to them.
