H2O One Year Atty Warranty UPDATE

[Dillinger]

I bought 2 atomizers back in the middle of April and both died today. I used them for different types of flavors. I was a little nervous about the warranty process due to all the warnings in this thread, however I contacted them through the website and also sent an email making sure to mention my order number. To my surprise I got an email today...on the same day! 8-o It gave me the number thing and the address to send it to. Hopefully I'll send them tomorrow, maybe I've yet to run into trouble...but keeping my fingers crossed.

 

[Quick1]

I bought 2 atomizers back in the middle of April and both died today. I used them for different types of flavors. I was a little nervous about the warranty process due to all the warnings in this thread, however I contacted them through the website and also sent an email making sure to mention my order number. To my surprise I got an email today...on the same day! 8-o It gave me the number thing and the address to send it to. Hopefully I'll send them tomorrow, maybe I've yet to run into trouble...but keeping my fingers crossed.

I contacted them about a return through their website 2 weeks ago. I got an immediate auto reply that they would contact me. Hasn't happened yet.

 

[jfdpl686]

Keep us posted.
I, as many around contacted them. I'm in the pool of lucky people who got an RMA immediately. The horror story starts later, when you have to wait for months... as I'm doing. Have backups because I don't think we'll receive any attys soon.

 

[sunnyx]

best advice any one can get regarding h20vapor is to not order from them as im sure some one in this thread probably said. The warrenty doesn't seem worth all the hassle. im still pretty upset about having to wait nearly two weeks to get my atomizer which came in the wrong color(no biggy but still) even with paying 10 bucks to get it shipped to me in 2-3days

 

[Quick1]

The warrenty doesn't seem worth all the hassle.

We're past hassle... we've yet to determine that it exists at all

 

[jfdpl686]

We're past hassle... we've yet to determine that it exists at all

Idea which is fading away pretty quick…

 

[son et lumiere]

I got an email saying the atomizer was shipped over two months ago. Still have not recieved it.

 

[jfdpl686]

It sounds you ARE close to get your replacement! you've been waiting for over 4 months, you received the email, wait another 6 months... you maybe you'll get it by 2017; then I'll get it by the end of 2020... great news!

Ha, ha, ha.. this guy is a real joke...

 

[harpo]

Why not just write them off as a learning experience and move on. Hopefully enough people will read this thread and stay away from this jerk.

 

[jfdpl686]

Oh, trust me, I think we all moved. But we are "documenting" what this character do business so everybody can know what they could be dealing with in they buy something from him.
You know, I don't like "reviews" I totally prefer facts, and if there are many, documented, there is no doubt about the veracity of the information.
That's all.

 

[nbstraw]

the bbb has created a profile on them and i submited a dispute, i know that nothing will come of it but at least they will have a low rating and i encourage everyone else who is having issues to make a dispute to help their rating to be a F here is their profile H2O Smoking | BBB Review | Riverview, FL and also make a complaint to the FTC here is their website maybe it will help drive them out of business https://www.ftccomplaintassistant.gov/ the more people who will do it the more likely they will look in to it

 

[Rezo]

I placed a second order after my first order came with no problems. My first atty last almost two months, which 1 year warranty or not is 8times longer than most of my atties survive. I though i'd finally found a source of atties that were built to survive my somewhat constant 6v vaping.

Placed an order for two more june 24th, Received a backorder notice july 13th and have not gotten any further notices or responses to emails. Called again just now and finally got through to Angelo, asked for a status update for my order number, and the line went dead.

It's only thirty dollars, but i'm now ...... off.

It's a shame, cause that was the best damn atty i've ever used, and i'm sick of buying three or four every two weeks.

 

[son et lumiere]

Try a warrantied atomizer by janty at Janty World - Janty World they have a 6 month warranty but they are not warrantied on 6 volt devices.

 

[Dillinger]

I bought 2 atomizers back in the middle of April and both died today. I used them for different types of flavors. I was a little nervous about the warranty process due to all the warnings in this thread, however I contacted them through the website and also sent an email making sure to mention my order number. To my surprise I got an email today...on the same day! 8-o It gave me the number thing and the address to send it to. Hopefully I'll send them tomorrow, maybe I've yet to run into trouble...but keeping my fingers crossed.

Well, I almost forgot about this. Here it is, over 2 months later, I never received replacement atties. I haven't looked at this thread in awhile to see if that guy is still around...will do so now.

 

[jfdpl686]

Just a funny update… this thief still has me in his contacts; today I received an invitation from him:
Warning, names removed to protect the “innocents”… (what a joke)
His e-mail.
I'd like to add you to my professional network on LinkedIn.

- H2O
H2O Axxxxo
Sales Rep. at H2O Smoking
Tampa/St. Petersburg, Florida Area

My response:
Axxxxo,

You have failed to address my issue with two replacements for more than 4 months.
And you dare to invite me to your linked?
Please, get a grip, you are the MOST UNPROFESSIONAL person in this world.


I didn’t know professional thieves could join linked… I wonder his resume there…
Owner, CEO, CFO, Public Relationships of H2O
-Scam artist with years of experience.
- Certified liar.
- Degree on ignoring people.

 

[jfdpl686]

By the way; do you know they have a facebook page?
I think over there they can't delete the reviews.... ha!

H2O Smoking | Facebook

 

[akcrabslayer]

purchased three of there one year atty's in may,they all failed in less then a month,e-mailed them after each one failed with no results. I wrote them off!

 

[jdh5484]

Wow...I'm glad I read through the entire thread. I guess I won't be buying from them!