Last week I ordered my 2nd. ProVari, a "blemished" Dragon Classic with the extension cap. Yesterday it arrived. YEAH!!! After admiring it and searching for a flaw that did not exist, (well, that I couldn't find) I grabbed a 18650 and checked to see how much power it had left. 3.9...everything is looking great so far. Then it hit me, the LED is red, I ordered blue. **sigh** I contacted ProVape and got into a chat with Kim, one of their customer service reps. (She was extremely polite, knowledgeable, and professional) Kim sent me a RMA and a new label to send my Dragon back and to be replaced.
Accidents & errors happen...that is life. I know a Dragon will soon be on it's way. The manner in which ProVape handled this error, is exactly how a quality company should handle mistakes that happen occasionally. This was my first time dealing with their Customer Service and it was exactly what I expected from a company that treats it's employees like people. This is yet another example why I own, use & enjoy ProVape products.
Accidents & errors happen...that is life. I know a Dragon will soon be on it's way. The manner in which ProVape handled this error, is exactly how a quality company should handle mistakes that happen occasionally. This was my first time dealing with their Customer Service and it was exactly what I expected from a company that treats it's employees like people. This is yet another example why I own, use & enjoy ProVape products.
