Back on page 7 of this thread, Shekinahsgroom stated:
So here's my story. But will state up front that after some H E double hockey sticks raising with the kid behind the counter, I did get mine replaced.
1. Purchased my Hcigar VT200 from a local vendor on Oct. 16th 2015. (Vendor also has a website too and is well known)
2. Brought my VT200 home, downloaded the escribe software and created a member account with the escribe forum. (did this latter part, just in case I had a question or needed help with the escribe program in setting up my new VT200)
3. read some thing in the forum and did the tutorial
4. Set up my VT200
5. began to vape and loved the darn thing.
6. Everything was great for 3 weeks. I took my lil beauty everywhere with it's sexy side kick the uwell crown with its nic coil in it.
7. after 3 weeks, (Nov. 9, 2015) while sitting at my puter and
vaping on her, she laid over and just died in mid vape. I mean everything left her. No life signs at all. She was outright dead!
8. Next morning, I took the VT200 back to the retail vape store I bought it from and was immediately informed, that they only warrantied it for 2 weeks ( how convenient) from day of purchase. I like to hit the roof immediately!
9. I mentioned that the devise had a 1 year warranty and that, while I understood it was a manufacturer warranty, they needed to understand that the manufacturer, doesn't do business with the end user/consumer, but they did do business with the retailers ( Later, I confirmed this by getting on Face book and chatting with an Hcigar rep from their facebook page).
10. The kid in the store made a phone call and after some tense minutes, he turned and said they would exchange it, but that I had only two weeks from that day. If it died again after the two weeks, they'd do nothing! So while I have a 175.00 New VT200, It's about as good as the dead one now because without a warranty, it's about as good as a sitting out in the open by itself. The retailer must have either
A. not gotten the vt200s they have through Hcigar or
B. Simply don't want to be bothered trying to do RMAs with the manufacturer.
Either way, i'm out a VT200/$175.00 if this one goes after two weeks and dies too.
So in summation: I thought I was dealing with a reputable local business but I wasn't.
But what can we do when we run into these situations? Nothing! but take the loss and not do business with the place again and do our level best, to steer others vapers away from such places. Getting legal council isn't cheap to try and make a retailer do what is right and even the law these days, can be manipulated and often are anyway even if there is a law. So this means the moral right things to do are not part of the law. In other words and they bare quoting again.
"you should look for a vendor offering the full year" Few do by the way. I've only found one and there's all sorts of policies to follow to even try and get it if your VT200 should die.
When it's working! The VT200 is "Awesome Sauce", it's sexy looking but be forewarned too. It does also have a heat dissipation problem. IE sit a standard TFV4 with dual coils on it and vape it a few fast vapes at 70 watts and you'll soon learn that not only does the addy get hot, but so will the vt200 case and this can't be good for the dna200 board that sits inside. Especially as close as the board sits to the 510 connection inside.
^^^^^^^^^^^^^ - This is my girl that died 3 days ago----------
