Someone had pushed the button so hard that the button cover had jammed down
This happened to me once & ever since that day I just decided to never put it back. Didn't actually happen to me though, like you, someone else did it when I let them try my Reo. What's funny is that I never ever had a problem when I was using it & I used it for a while. Didn't even know that could happen until it did on mine. I thought that I would just never let anyone use my Reo again but I'm not selfish around my friends if they want to try. That's how I convert them.....
Glad to hear you got it figured out!