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Hey! Need help!

Discussion in '' started by Jayjay177, Oct 1, 2018.

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  1. JCinFLA

    JCinFLA Vaping Master Verified Member ECF Veteran

    Oct 21, 2015
    Wait a minute....You just ordered it about 10PM EST Sunday night...and at 2AM you were already concerned about when you'll get it? Then just 3 hours later you're thinking of just getting a refund? :?: is a very reputable company. NO vaping related company that I'm aware of, has employees pulling orders in the middle of the night, and then actually shipping them in less than 8 hours from when your order was placed on a Sunday night!

    By the way - It'll help members with advice or info they can give you, if you show where you're located...even just a country or state. Knowing where you are can make a difference in the answers you'll receive, especially about potential delivery times, etc.
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  2. JCinFLA

    JCinFLA Vaping Master Verified Member ECF Veteran

    Oct 21, 2015
    "Next day shipping" means exactly that. It ships the next day! Also, companies deal in terms of business days...not including weekend days. Next day shipping doesn't mean next day delivery...even if you ordered on a business day.
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  3. score69

    score69 Ultra Member ECF Veteran

    Feb 28, 2015
    Athens, GA, USA
    And to top it off, when you pay for overnight delivery, that typically just means that once they process the order and get ready to ship it, it will be sent via overnight shipping with the courier. It doesn't mean they will ship it within 24 hours. It may take them up to a few days to pull/package your order. At least that's how it works where I've shopped.

    Sites process orders in the order they are received. Selecting overnight shipping doesn't move you to the front of the line. If you order on a Sun, then Fri night and Sat orders are in line in front of yours. Some places have faster shipping than others.

    I've ordered a LOT of vape gear online, have never NOT gotten what I purchased (yet). This sounds like a reputable place, give them time to get to your order. :)
    • Agree Agree x 3
  4. leftyandsparky

    leftyandsparky Vaping Master Verified Member ECF Veteran

    Nov 22, 2015
    Somewhere in the South
    I’m not trying to be rude or mean, but not every company is like Amazon. I get used to Amazon’s fast shipping so when I order from another company it’s going to take longer. I think you will be fine they are a great company to order from.
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  5. Izan

    Izan Vaping Master ECF Veteran

    Jul 1, 2012
    Mallorca, Spain
    If you need something quickly, go to a retail vape shop in your city/town.

    Is this your FIRST online purchase?
    As long as you are of legal age and your credit card information matches your name and address, it should process in 12-24 hours and begin it's journey towards you.

    Where are you located?

    • Agree Agree x 2
  6. stols001

    stols001 Mistress of the Dark Nicotinic Arts Verified Member ECF Veteran

    Supporting member
    May 30, 2017
    Tucson, AZ
    Days are often "business" days, depending on your shipping method as if it is via USPS, well, they don't work on Sundays, also depending on "next day shipping" to mean, "order is instantly processed and taken to the post office or UPS or WHEREVER is a bit unrealistic. I think you will GET your package and probably SOONER than if you had not chosen the quickest shipping option but well, some realism needs to be injected here.

    Even if you cancel your order (and refunds take time to be reissued so unless you have extra funds well) and place it somewhere else, the likelihood of it getting here sooner than your ORIGINAL order is pretty slim, . honestly as whatever OTHER vape store you select will also need to process, package and ship your order.

    If your order is BADLY delayed and you feel that your payment of said shipment was too much, you can take it up with the company they have a vender area right here on ECF. You can post your concern and I am sure it will be addressed appropriately and fairly up to an including a partial refund if the time frame is really too long (but I don't really think you can count non business days as part of the deal, especially if it is specified as such on the company website which I'm not sure of, l haven't paid a visit in a while.

    However, the fasted (and also MOST expensive and at times limited to current popular vaping equipment in the US at this time) is to go to a brick and mortar.

    Welcome to ECF I hope everything goes well for you.

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  7. ScottP

    ScottP Vaping Master Verified Member ECF Veteran

    Apr 9, 2013
    Houston, TX
    Well it's Monday, did you get a response, or did you cancel?
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  8. low_tar_neil

    low_tar_neil ECF Tea-boy, guy Admin ECF Veteran

    Feb 20, 2008
    Hi all, I just saw this, he ordered at 11.30pm on a Sunday night, so it was processing until the warehouse opened on first thing Monday when we shipped it, and it was delivered Tuesday.
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