Just an observation...
Order placed last Monday morning, shipping label created that afternoon. On Thursday, 3 days later, the package arrives at the post office for shipping, and today, Monday, it's finally out for delivery.
I've been using V4L for years, from the days where the occasional freebie in your order wasn't unusual. Back then, service was great and you felt V4L wanted and cared about your business, but over the past year or so it seems V4L's turned the corner and service has fallen off...what happened? The above is only the latest example...one that seems to happen more and more. I used to recommend V4L to friends who were on the fence...these days I still do, but they've fallen into the "they're ok, BUT" category. Do you still want my money? Are you taking my business for granted? Have you stopped caring?
Just wondering.
Order placed last Monday morning, shipping label created that afternoon. On Thursday, 3 days later, the package arrives at the post office for shipping, and today, Monday, it's finally out for delivery.
I've been using V4L for years, from the days where the occasional freebie in your order wasn't unusual. Back then, service was great and you felt V4L wanted and cared about your business, but over the past year or so it seems V4L's turned the corner and service has fallen off...what happened? The above is only the latest example...one that seems to happen more and more. I used to recommend V4L to friends who were on the fence...these days I still do, but they've fallen into the "they're ok, BUT" category. Do you still want my money? Are you taking my business for granted? Have you stopped caring?
Just wondering.