How long does it take to get an answer from V4L customer support?

[krashnash]

Just wondering - I submitted a ticket through the V4L website this morning and haven't heard anything back... Came home tonight and opened my latest order from them and was sent the wrong juice, but I don't want to submit another ticket if they don't respond via their ticketing system...

Anybody know the best way to reach customer service?

Thanks!

~krash

 

[chadley]

We are still a little backed up from the weekend. We should be all caught up tomorrow. Sorry for the delay!

Sent from my ADR6400L using Tapatalk

 

[keyzygirl]

Did you get a card in your order?You can call the number in the morning.If not I would PM Chadley.


Oooops,to late Chad gotcha.

 

[krashnash]

It's all good - I ordered plenty of batteries, and I'm pretty sure the other 90ml of juice will last me a while. Since I've heard nothing but good about V4L customer service, I just wanted to make sure that I used the right method to contact y'all.

 

[keelalagirl55]

WOW!!! Chad is on it! I believe Wader said earlier that they had some technical difficulties today....under normal circumstances....well as you can see via Chad...they are quick to respond! CS is high on their priority list...which is part of makes V4L just absolutely ROCK!!!!!

BTW....welcome to the family krashnash!

 

[krashnash]

Thanks keelalagirl55

Today is my 11th tobacco-free day, after 24 years... not coincidentally, it's also the 12th day since I received my first V4L order. Happy to be part of the family!

~krash

 

[keyzygirl]

and we are very happy to have you here!!

 

[keelalagirl55]

WHOOOOOO HOOOOOOO! I was that way too....finished the last pack the day I got mine and have not turned back yet.....I LOVE it!!!

 

[krashnash]

Thanks keyzygirl

 

[Clover~]

"So don't delay, act now, supplies are running out ...Allow, if you're still alive, six to eight years to arrive..."
... lol sorry random smash mouth lyrics came to my mind when i read the question..but obviously it didn't take quite that long

 

[krashnash]

Keelalagirl55, thanks, nice to hear the cheer

Clover, I thought the same thing when I wrote it, but figured I would be alone in that association! lol

Here's a funny thing: my husband had/has no desire to quit smoking, but he hasn't had a regular cigarette in a week - I bought him his own V4L PT, and keep handing him cartos to try, for some reason he hasn't remembered to light up all week. (Thus the reason I had to contact customer service about the battery that isn't working - seems like I have to share now!)

 

[keelalagirl55]

Here's a funny thing: my husband had/has no desire to quit smoking, but he hasn't had a regular cigarette in a week - I bought him his own V4L PT, and keep handing him cartos to try, for some reason he hasn't remembered to light up all week. (Thus the reason I had to contact customer service about the battery that isn't working - seems like I have to share now!)

Krash....that is so awesome!!! If only I could convince my mom.....she can't seem to get by the initial cough with the first few hits......had me and my brother laughing our hineys off last weekend!!! And my hubby is a lightweight and likes the cart/atty setup, so he inherited my 510 and 905.....he has no desire to snag my pv.......it's just too much for him

 

[DawnsFolly]

Congrats Krashnash on becoming ciggy free and Welcome!

 

[Who_Wants_To_Know]

"So don't delay, act now, supplies are running out ...Allow, if you're still alive, six to eight years to arrive..."
... lol sorry random smash mouth lyrics came to my mind when i read the question..but obviously it didn't take quite that long

Sounds like somebody ordered form V2.

 

[Who_Wants_To_Know]

Oh Yeah and welcome to the V4L forums.

But you can PM the V4L staffers here, they are really good at taking care of you. You have chosen well.

 

[krashnash]

I did hear from customer support today, and was pointed to the battery post video (which I found after I posted last night). Wanted to wait to try it until V4L told me to do it, don't want any issues with returning it if necessary... I already have a battery that works, but that I'll never be able to return it since the hubby melted the LED when he forgot it wasn't a cigarette and tried to light it! lol

24 hours response time = ok, submitted another question and heard back within a half hour. I'd say that on the average that's pretty good.

And thanks for the welcomes Dawn and WWTK!