How not to get a loyalty upgrade...
- Thread starter Kent Brooks
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I demand some free stuff! Or else.. I.. Uhh.. I... Ummm... Ill do something.... Likely buy some anyway..
Via a possessed phone thats autocorrect is just silly
Via a possessed phone thats autocorrect is just silly
Unless, of course, the "or else" is further explained as "or else I will continue to buy your delicious gravy at full price with a gleeful smile on my face"...
Teach them the meaning of 'beggars cant be choosers' and send them something nice and steamy 
We're very aware that we exist in a competitive environment. We know there are options - less expensive, more expensive, etc. We don't take a single relationship, a single order, or a single referral for granted... we work really hard to EARN that loyalty with every interaction. The loyalty upgrade system we have in place (we toss a free upgrade and/or freebie every 3-5 orders) is a token of our appreciation and a symbol that "we appreciate you riding with us."
There's a good reason why we don't do the loyalty upgrades like some other companies (like MBV, for example, who tosses you a free bottle every time you cross a minimum order size)... it becomes "expected." It's no longer a loyalty upgrade, it's an entitlement. When we take overfilled bottles and loyalty upgrades into our total cost equation, we don't charge for 20% of the liquid we actually make... and, we're good with that.
If that's not enough, I have a long list of vendors who make comparable flavors that are more than willing to underwhelm you for $5.99.
There's a good reason why we don't do the loyalty upgrades like some other companies (like MBV, for example, who tosses you a free bottle every time you cross a minimum order size)... it becomes "expected." It's no longer a loyalty upgrade, it's an entitlement. When we take overfilled bottles and loyalty upgrades into our total cost equation, we don't charge for 20% of the liquid we actually make... and, we're good with that.
If that's not enough, I have a long list of vendors who make comparable flavors that are more than willing to underwhelm you for $5.99.
Oooookay, then...
Wish I could say I'm surprised, but having spent too many years in retail, well, ya' know...
Wish I could say I'm surprised, but having spent too many years in retail, well, ya' know...
I'm still waiting for a free sample...
lol but I'd never say "or else" in any capacity towards a business. Sounds like someone took themselves too seriously.
Ok, I have plenty of horse manure and used motor oil I need to get rid of atm. We will create a new concoction, called Race Day, and ship it to this person
I'm still waiting for a free sample...
but I'd never say "or else" in any capacity towards a business. Sounds like someone took themselves too seriously.
PM me with a real name, having trouble making the connection
DON'T send an upgrade OR ELSE!!!!!
Personally I look at my "50ml" bottles with the extra 10-15ml in them as an upgrade...also the fact I get my order in a few days from ordering with or without Zotz. Anything else you do (including the Zotz) is like a quick hug and a "thank you for ordering enough juice to fill a swimming pool" and is a complete surprise and wonderful.
Thank you from me for those "normal" upgrades and making my juice as consistently as possible and being a wonderful company. Those, unfortunately for the industry, are upgrades enough for me and highly unusual. *smooches the whole NT team*
Personally I look at my "50ml" bottles with the extra 10-15ml in them as an upgrade...also the fact I get my order in a few days from ordering with or without Zotz. Anything else you do (including the Zotz) is like a quick hug and a "thank you for ordering enough juice to fill a swimming pool" and is a complete surprise and wonderful.
Thank you from me for those "normal" upgrades and making my juice as consistently as possible and being a wonderful company. Those, unfortunately for the industry, are upgrades enough for me and highly unusual. *smooches the whole NT team*
We're very aware that we exist in a competitive environment. We know there are options - less expensive, more expensive, etc. We don't take a single relationship, a single order, or a single referral for granted... we work really hard to EARN that loyalty with every interaction. The loyalty upgrade system we have in place (we toss a free upgrade and/or freebie every 3-5 orders) is a token of our appreciation and a symbol that "we appreciate you riding with us."
There's a good reason why we don't do the loyalty upgrades like some other companies (like MBV, for example, who tosses you a free bottle every time you cross a minimum order size)... it becomes "expected." It's no longer a loyalty upgrade, it's an entitlement. When we take overfilled bottles and loyalty upgrades into our total cost equation, we don't charge for 20% of the liquid we actually make... and, we're good with that.
My recent 15ml "freebie" was the first 15ml bottle I have gotten from Nicoticket EVER LOL but thanks guys!
Please please please do NOT apologize for this.
entitlement is out of hand and you dont need to feel guilty
I hope that ..... doesn't show his face around here in NTland!
I think NT juice is very competitively priced compared to most, especially considering the quality of product and service.
I think NT juice is very competitively priced compared to most, especially considering the quality of product and service.
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DON'T send an upgrade OR ELSE!!!!!
Personally I look at my "50ml" bottles with the extra 10-15ml in them as an upgrade...also the fact I get my order in a few days from ordering with or without Zotz. Anything else you do (including the Zotz) is like a quick hug and a "thank you for ordering enough juice to fill a swimming pool" and is a complete surprise and wonderful.
Thank you from me for those "normal" upgrades and making my juice as consistently as possible and being a wonderful company. Those, unfortunately for the industry, are upgrades enough for me and highly unusual. *smooches the whole NT team*
I agree with you, Meg! All my bottles are overfilled, all arrive within 2 days of ordering during the week, I can take or leave the Zotz ( I don't eat them right away but save them for another time!), I appreciate the feeling of family that other vendors just don't deliver!
I wasn't quite awake when I finally got around to ordering PBC and Raz Cup this morning.. I didn't make any demanding or threating comments did I? LoL...
And what exactly does the or else imply? Or else I won't order any more delicious juice from you? Or else I'm an idiot and would rather order from companies that have to give you incentive to vape their juice?
And what exactly does the or else imply? Or else I won't order any more delicious juice from you? Or else I'm an idiot and would rather order from companies that have to give you incentive to vape their juice?
Installing Kent's Stepford Wive's upgrade as we speak...
There. Fixed that rant thing for ya!
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