Some folks want their problem resolved so the call, PM, or email Mark or customer service. Others just want to complain and get attention; they open a new thread and whine in public.
Occasionaly a customer may feel that they are being ignored (No response to PM or E-mail) or a problem may not have been resolved to their satisfaction. Those folks come here to air their grievances and I feel that they are justified in doing so. A missing item from a reputable dealer struggling through growing pains probably just deserved a call to CS. Too bad that didn't happen.
Occasionaly a customer may feel that they are being ignored (No response to PM or E-mail) or a problem may not have been resolved to their satisfaction. Those folks come here to air their grievances and I feel that they are justified in doing so. A missing item from a reputable dealer struggling through growing pains probably just deserved a call to CS. Too bad that didn't happen.
