Yeah and sell me a 91% at a DISCOUNT! lol ;-)
I had an interesting discussion with a B&M owner today.
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Yeah and sell me a 91% at a DISCOUNT! lol ;-)
B&M's will rise and fall on their customer service. If it's a bunch of 20-something hipsters presenting the establishment as a pseudo-headshop where the staff can vape and get paid for it, meh.
But there are those pearls where the staff is enthusiastic, have a passion for vaping, seek to enlighten and encourage new vapers, and truly know their merch, then a store like that will shine. Word of mouth is almost as fast as warp speed in this community, and any B&M worth their salt recognizes this and covets it.
But there are those pearls where the staff is enthusiastic, have a passion for vaping, seek to enlighten and encourage new vapers, and truly know their merch, then a store like that will shine. Word of mouth is almost as fast as warp speed in this community, and any B&M worth their salt recognizes this and covets it.
That is a great story. Thanks for sharing it.
You're welcome!
And I just have to say that I have a deep appreciation for your pic. Just got her book this week...must settle in with my vapey amd enjoy it soon!
We have two B&M's here and one I have been buying my "all day vape" at because it's what I like. It's a big place and they have a wear house or plant I guess where they make there juice and ship internet orders all over. I hang out at the other one. Small shop, mix there juices in the back and one guy working behind the counter in the morning. He is enjoyable to talk with and talk vapping, sports and stuff. It does make a big difference to me anyway! I try and find things to buy at the small place but truly, he doesn't care if I buy from him or not. Just friendly.
I've liven in Vegas over ten years and with the I have developed an appreciation for customer service. Industry there is so competitive that customer service had to be top notch everywhere, people expect it. That being said, I have pretty high standards. I know that everything I buy at the vape shop can be had online for half the price and that most of the stuff they sell is coming from China and they are marking it up hundreds of percent. But that's OK BC I like to come in and shoot the breeze, try some stuff etc. And I don't like to wait for the mail. I don't think I've ever walked out of any vape shop without spending at least 50 bucks and when I shop at a store that knows that I expect to be hooked up. If they don't take care of me I will find somewhere that does.
Customer service should be among the highest regard for a vape shop due to the repeat business gained from a loyal customer. I bet you get taken care of when you go to that guys shop for sure, as you should be.
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Customer service should be among the highest regard for a vape shop due to the repeat business gained from a loyal customer. I bet you get taken care of when you go to that guys shop for sure, as you should be.
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Since he owns a chain and has employee deficiencies you should be one of those paid shoppers that go in to check out how the store is running and how the staff is treating customers when the employees dont know they are being spied on.
Customer service is absolutely key for any place. And good employees know when you want to be helped, or when you just want to be lift alone to browse.
Years ago I used to order 1-3 times a week at my favorite pizza place (small time, not domino's or anything like that). The owner, who would almost always answer the phone, got to the point of recognizing my voice and knowing exactly what I wanted. We would exchange a few words, and we both understood.
An example:
I call and he answers the phone, announcing the name of the pizza place.
I say "I would like to make an order for take out"
He replies "John?" (not my real name, just an example)
I reply "Yup"
He replies "Ok, it'll be ready in 15 minuets".
I say "Alright, thank you!" and hang up.
That was it, the conversation lasted something like 10 seconds, if that. And I got my pizza the exact way I wanted it each and every time, to the T. The right kind of sauce, toppings, and time spent cooking (I don't like my pizza's crust too crispy)
I have since been on diets and also cut back on spending, so I haven't gone there nearly as much as I would personally prefer (maybe once a month), but each time I come in, he recognizes me, remembers my name, and greets me like I am part of his family.
It is this kind of customer service that keeps people coming back and loyal, and seems to be somewhat rare nowadays. Which reminds me, I am due for another order from that pizza place! Saturday night pizza, here I come!
Years ago I used to order 1-3 times a week at my favorite pizza place (small time, not domino's or anything like that). The owner, who would almost always answer the phone, got to the point of recognizing my voice and knowing exactly what I wanted. We would exchange a few words, and we both understood.
An example:
I call and he answers the phone, announcing the name of the pizza place.
I say "I would like to make an order for take out"
He replies "John?" (not my real name, just an example)
I reply "Yup"
He replies "Ok, it'll be ready in 15 minuets".
I say "Alright, thank you!" and hang up.
That was it, the conversation lasted something like 10 seconds, if that. And I got my pizza the exact way I wanted it each and every time, to the T. The right kind of sauce, toppings, and time spent cooking (I don't like my pizza's crust too crispy)
I have since been on diets and also cut back on spending, so I haven't gone there nearly as much as I would personally prefer (maybe once a month), but each time I come in, he recognizes me, remembers my name, and greets me like I am part of his family.
It is this kind of customer service that keeps people coming back and loyal, and seems to be somewhat rare nowadays. Which reminds me, I am due for another order from that pizza place! Saturday night pizza, here I come!
Customer service is absolutely key for any place. And good employees know when you want to be helped, or when you just want to be lift alone to browse.
Years ago I used to order 1-3 times a week at my favorite pizza place (small time, not domino's or anything like that). The owner, who would almost always answer the phone, got to the point of recognizing my voice and knowing exactly what I wanted. We would exchange a few words, and we both understood.
An example:
I call and he answers the phone, announcing the name of the pizza place.
I say "I would like to make an order for take out"
He replies "John?" (not my real name, just an example)
I reply "Yup"
He replies "Ok, it'll be ready in 15 minuets".
I say "Alright, thank you!" and hang up.
That was it, the conversation lasted something like 10 seconds, if that. And I got my pizza the exact way I wanted it each and every time, to the T. The right kind of sauce, toppings, and time spent cooking (I don't like my pizza's crust too crispy)
I have since been on diets and also cut back on spending, so I haven't gone there nearly as much as I would personally prefer (maybe once a month), but each time I come in, he recognizes me, remembers my name, and greets me like I am part of his family.
It is this kind of customer service that keeps people coming back and loyal, and seems to be somewhat rare nowadays. Which reminds me, I am due for another order from that pizza place! Saturday night pizza, here I come!
<Deep sigh> Wish our pizza place was like that.
They aren't too bad though and make killer pizzas. My husband just can't figure out what he wants on his half of the pizza. For 23 years he keeps changing the damned order so I can't blame them. Entirely his fault.
You said this place was in St. Louis? Kinda funny. I had posted on fb that I had quit smoking and that vaping was a godsend. A cousin a rarely talk to tells me to go check out his best friends Web site. That he has 4 stores in St Louis. So of course I did. I am more than willing to support my cousins friend. I mean why not? They had a good selection. But no description of things. Some of the prices were high. For those prices I could go to my local b & m and not wait on shipping. I know I will order some juice just to be nice. If this is the same guy you talked to maybe I will shoot them an email and let them know what I think of his site.
Oh yeah! There are a couple of vape stores around here like that, and one of them gives you the feeling that maybe you shouldn't be there when you go in. The employees don't seem to give a flip that you are there, never smile, and seem to just be there to get paid to vape.
Another one I used to go to and get some really great juice from had one male employee who seemed to cop a serious nasty attitude toward me, and ultimately drove me away with his snarky jabs at me. The last straw was when he insisted on making up my favorite juice for me, and gave me something else that was pure crap. Well I'd vaped over 400 ml of that juice and I knew when I was not vaping it.
I went to his boss about that and the way he'd always treated me, and his boss did nothing, and clearly didn't care, so I never went back. I found out later from someone who had worked there before that this nasty guy could not set up an RBA at all, and prolly hated me because I could do it very well, and he didn't like it that a woman could do what he could not with vaping gear, so he got nasty with me.
Well I don't go there anymore, they lost my business, provoked a serious post on Yelp.com from me, and that guy is no longer my problem. This sad episode prompted me to start making my own juices, and I'm doing very well with that.
Another one I used to go to and get some really great juice from had one male employee who seemed to cop a serious nasty attitude toward me, and ultimately drove me away with his snarky jabs at me. The last straw was when he insisted on making up my favorite juice for me, and gave me something else that was pure crap. Well I'd vaped over 400 ml of that juice and I knew when I was not vaping it.
I went to his boss about that and the way he'd always treated me, and his boss did nothing, and clearly didn't care, so I never went back. I found out later from someone who had worked there before that this nasty guy could not set up an RBA at all, and prolly hated me because I could do it very well, and he didn't like it that a woman could do what he could not with vaping gear, so he got nasty with me.
Well I don't go there anymore, they lost my business, provoked a serious post on Yelp.com from me, and that guy is no longer my problem. This sad episode prompted me to start making my own juices, and I'm doing very well with that.
Customer service feeling welcome treating u like you are the reason for them being there is what counts.
I agree with the OP about CS. The B&M nearest me doesn't get much of my business for the very same reason. They aren't hurting for business so I don't think they miss me not buying from them. But all times except the first time I have had really BAD customer service. It wasn't just neglectful; it was bad.
I'm glad the owner of that vape shop is interested in improving their store. I wish the B&M near me would pay more attention to that. I guess they won't though until they have to start worrying about competition. They don't have much of that right now so there's not much incentive.
I'm glad the owner of that vape shop is interested in improving their store. I wish the B&M near me would pay more attention to that. I guess they won't though until they have to start worrying about competition. They don't have much of that right now so there's not much incentive.
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