I was pleasantly surprised today when I received two batteries that I returned to litecigs for replacement. I put them in the mail on Monday which means they must have sent the replacements out as soon as they got the old ones. To me this is great service since I can imagine that returns are not top priority for most companies. For comparison, I returned my starter kit to blucigs three weeks ago and still have not received the credit. needless to say litecigs is now my first stop whenever I need supplies.