I want an answer!

[Drozd]

I agree with you Cass...
I have a short list of suppliers and manufactures that I personally won't even do business with once because after reading many many threads here have seen the way they treat people when there is a problem or their overall attitude in general..granted alot of that is personal...but too, it can be a double edged sword because of a heavy presence on this forum every supplier is human and is prone to having a bad day here and there...but it's the consistant bad or questionable service that will hurt them in the end..
I for one am not afraid of the flaming or to be the one to point at the white elephant in the room to say that as far as this goes this is why I will never ever do business with TW US, nor will I ever own a GG., as well as there being a few juice companies that I will never buy from (in so much as I've even forgotten their names as I write this)

 

[antism]

No answer for you! =p lol

 

[SmilingSlasher]

Many of you know the trouble I ran into here. I agree with Drozd.......I'm not scared to voice my opinion. Isn't that why they call it a Forum? A place where people go to voice their opinions with others in an open format or FORUM.
I feel like sometimes opinions get squashed around here because its bad for business. Not for the vendors but for ECF. Vendors pay for their Sub-Forums. That is why they have "the right" to delete negative posts or threads.
I wrote a negative thread about a vendor and felt "pressed" by mods to "drop the situation" and even threatened with infractions for voicing my opinion. All I did was state facts and my opinion based on those facts, and not only did the vendor try to turn my thread into something it wasn't and threaten to delete it.....but get this.....the mods told me Vendors can delete whatever they want because they pay for their Forum. Does that sound like an "open forum" to you? It doesn't to me. It sounds more like ad space.

Will I get PM'd over saying this? Probably. Will I be banned? I hope not.

420Smiles

 

[Wireguy]

Many of you know the trouble I ran into here. I agree with Drozd.......I'm not scared to voice my opinion. Isn't that why they call it a Forum? A place where people go to voice their opinions with others in an open format or FORUM.

And you did. And you did. And you did. And you did. And you did. And you did.

Vendors pay for their Sub-Forums. That is why they have "the right" to delete negative posts or threads.

Correct.

I wrote a negative thread about a vendor and felt "pressed" by mods to "drop the situation" and even threatened with infractions for voicing my opinion. All I did was state facts and my opinion based on those facts,

Which voicing of your opinion was that? The first thread or the one about things that never happened?

and not only did the vendor try to turn my thread into something it wasn't and threaten to delete it.

Would you please show me this? All I remember is the vendor saying he would not delete the thread because he had nothing to hide. Please provide a link. My memory may be faulty.

..but get this.....the mods told me Vendors can delete whatever they want because they pay for their Forum. Does that sound like an "open forum" to you? It doesn't to me. It sounds more like ad space.

The moderators probably said the vendor can delete anything they want in their paid forum. If not please show me. I'd like to know how this forum is handled.

Will I get PM'd over saying this? Probably. Will I be banned? I hope not.

I'm guessing probably not on both. Unless you go on and on and on and on and on.

 

[SmilingSlasher]

And you did. And you did. And you did. And you did. And you did. And you did.

If people would read the WHOLE THREAD they would see that I only kept reiderating myself because people wanted to focus on things that were not the issue.

Which voicing of your opinion was that? The first thread or the one about things that never happened?

Those 2 threads are totally different subject matters. One was about my problem with the Vendor. The other was about Vendors deleting negative threads or posts. How is that 2 threads about the same thing???

Would you please show me this? All I remember is the vendor saying he would not delete the thread because he had nothing to hide. Please provide a link. My memory may be faulty.

I'm not allowed in that vendors Sub-Forum. Read the ENTIRE THREAD. You will see what all was said. Early in the thread the vendor says he is going to delete the thread after a couple of days. AFTER I made the thread about Vendors who delete Negative comments, the Vendor decided he would let the thread stay but was closing it. Might I add, he closed it while people were still in the thread talking.

The moderators probably said the vendor can delete anything they want in their paid forum. If not please show me. I'd like to know how this forum is handled.

That is what I said. The mods told me that Vendors pay for their Sub-Forum. That gives them the right to delete whatever they want from their Sub-Forum. Even negative comments or reviews. You want to see the thread.....do your own footwork. The thread that I felt threatened was the one about vendors who delete bad comments.

I'm guessing probably not on both. Unless you go on and on and on and on and on.

I've not went "on and on". This thread is about members of ECF feeling like they can't be honest because their opinions can be deleted by the very Vendor they spoke against.


Before this post is all twisted up let me say this.....

I have no problem with ECF or its mods. I am only speaking about how I feel. I haven't broken any forum rules. My situation with that vendor is OVER. That is why I havn't typed his name here. This topic was started so people who feel the same way can post it. I did.

 

[Gools]

I approve of this post!

 

[Katmar]

They Can do as they want and let their wolf pack followers stomp and derail any negative post and it appears they actually don't even have to be a customer to do that. The followers are Nothing more then trolls. Then they get free stuff for flaming someone with a problem. seen it done.
Yes I have seen this and it is a disgrace.

Bingo!!!!! Well said.

 

[just-cass]

I approve of this post!

thanks gools...its on the tip of my tongue what i want to say but im only one side of the story.even if people agree with me here i will seem like a "troll" or something and really its futile posting my problems...it may get the problem solved faster but like i said....customer service isnt the problem....although i am now thinking of delving deeper and finding all the other unhappy customers to put it to the supplier as a whole?this in itself may seem devious but i dont know how else other paying customers will know about the faulty products before buying them....and not be swayed by the positive "groupies" who go on and on and on and on and on about great customer service???

just because you are a nice supplier with a great track record of replacing things(!!!!) doesnt make the product any better....

 

[acezzz]

My rule is a vendor only gets one chance to totally satisfy me or I go elsewhere. And if they have screwed me around im sure im not the only one. A supplier is only hurting their own business by not satisfying the customer. As far as bashing them on here goes it really isnt worth the trouble unless they have screwed you over in a major way.

 

[just-cass]

My rule is a vendor only gets one chance to totally satisfy me or I go elsewhere. And if they have screwed me around im sure im not the only one. A supplier is only hurting their own business by not satisfying the customer. As far as bashing them on here goes it really isnt worth the trouble unless they have screwed you over in a major way.

does providing you with a replaced faulty product 3+ times count as a major way?where do u draw the line?

 

[keyzygirl]

Is it an expensive faulty product?Did you have to pay shipping 3x on the product?Do you feel that the vendor purposly screwed you?I dont understand the situation.Ive followed the thread but it doesnt say who or what the problem is.It says you want an answer but what is the question?

 

[just-cass]

Is it an expensive faulty product?Did you have to pay shipping 3x on the product?Do you feel that the vendor purposly screwed you?I dont understand the situation.Ive followed the thread but it doesnt say who or what the problem is.It says you want an answer but what is the question?

hi keyzgirl...im sorry i posted"i want an answer" as i wanted to know how u all felt about it...i guess its a bit intimidating in retrospect.sorry to be misleading...

it was expensive yes.i am not leading this thread up the pathway of berating a supplier so i dont want to comment on the product. i really am not setting out to this end i just want to find out what the general forum thought on this issue or if i was on my own not agreeing with those always saying talk to your supplier when the person clearly had...

my issue was not with shipping....

my issue down to a T is ....why is a faulty product being replaced time and time again with another faulty product instead of one that works?

 

[Drozd]

Many of you know the trouble I ran into here. I agree with Drozd.......I'm not scared to voice my opinion. Isn't that why they call it a Forum? A place where people go to voice their opinions with others in an open format or FORUM.
I feel like sometimes opinions get squashed around here because its bad for business. Not for the vendors but for ECF. Vendors pay for their Sub-Forums. That is why they have "the right" to delete negative posts or threads.
I wrote a negative thread about a vendor and felt "pressed" by mods to "drop the situation" and even threatened with infractions for voicing my opinion. All I did was state facts and my opinion based on those facts, and not only did the vendor try to turn my thread into something it wasn't and threaten to delete it.....but get this.....the mods told me Vendors can delete whatever they want because they pay for their Forum. Does that sound like an "open forum" to you? It doesn't to me. It sounds more like ad space.

Will I get PM'd over saying this? Probably. Will I be banned? I hope not.

420Smiles

Doh, I totally forgot about that when I wrote my earlier post...and I read that entire thread too before it got closed....so yeah they are on my do not do business with list too because of how things were handled with 420smiles there..
EDIT: you know if I wasn't sure it wouldn't turn into an all out flame fest...I'd say we should start a simple name and shame list...a list of the people that we personally feel that don't deserve our $$ and why..

 

[keyzygirl]

Cass,I would def do a neg review of a supplier if I felt I was wronged.I would do it where they can reply and not delete.I would be honest and not emotional.That is what I would do.Thats the best anawer I have.I hope it helps.

 

[just-cass]

Having dwelled on the matter and spoken to members through pms I am feeling like this issue runs deeper than i first thought...there is alot of negativity towards some suppliers and well founded....

I think I am at a point where I feel something must be done....

I propose to begin a thread in the "sticky" forum (well it is for newcomers to avoid the mistakes we made!!!) and title it "suppliers products"

I propose to have added rules on this thread...members are only allowed to post one thread on their own experience.members are only allowed to write on one supplier.members must not react to other members posts.this thread will just be for your concerns and to warn others.without the back and forth that goes on between members a newcomer to the thread will have each persons view and only their view. the members will be protected in what they say as long as they dont break the rules.

no further posts may be started to comment on the post...at least int he sticky forum....and if suppliers wish to pm me(the moderator) to react to something they believe to be unfair i will converse with the two.

if this is used in the mature manner that we've seen already on this post it should be okay....moderating is annoying and everyone wants freedom of speech but a voice cant be heard clearly when its overwhelmed by background noise....so what do yuo think?one post to have your say....but you must not post again...only edit your original post and go at least 7 days without posting again(on another supplier only should you feel you have to?)

 

[Ladycats]

Ummm maybe I'm off track ... but is there not already a place to "voice opinions" ... good or bad ... ???

http://www.e-cigarette-forum.com/forum/reviews-suppliers/

 

[boochips]

Having dwelled on the matter and spoken to members through pms I am feeling like this issue runs deeper than i first thought...there is alot of negativity towards some suppliers and well founded....

I think I am at a point where I feel something must be done....

I propose to begin a thread in the "sticky" forum (well it is for newcomers to avoid the mistakes we made!!!) and title it "suppliers products"

I propose to have added rules on this thread...members are only allowed to post one thread on their own experience.members are only allowed to write on one supplier.members must not react to other members posts.this thread will just be for your concerns and to warn others.without the back and forth that goes on between members a newcomer to the thread will have each persons view and only their view. the members will be protected in what they say as long as they dont break the rules.

no further posts may be started to comment on the post...at least int he sticky forum....and if suppliers wish to pm me(the moderator) to react to something they believe to be unfair i will converse with the two.

if this is used in the mature manner that we've seen already on this post it should be okay....moderating is annoying and everyone wants freedom of speech but a voice cant be heard clearly when its overwhelmed by background noise....so what do yuo think?one post to have your say....but you must not post again...only edit your original post and go at least 7 days without posting again(on another supplier only should you feel you have to?)

Sounds good to me...I'll second that...

 

[boochips]

Ummm maybe I'm off track ... but is there not already a place to "voice opinions" ... good or bad ... ???

http://www.e-cigarette-forum.com/forum/reviews-suppliers/

True enough but the problem is that certain supplier groupies can "attack" anyone that says anything bad about "their" supplier. No one wants to deal with that crap so they just don't post about faulty products because it's not worth the hassle.
So that puts us back to square one. I wasted alot of money on faulty products that I could have saved had people been able to post their true experiences without fear of reprisal.

 

[just-cass]

True enough but the problem is that certain supplier groupies can "attack" anyone that says anything bad about "their" supplier. No one wants to deal with that crap so they just don't post about faulty products because it's not worth the hassle.
So that puts us back to square one. I wasted alot of money on faulty products that I could have saved had people been able to post their true experiences without fear of reprisal.

was just gonna say....the forum is open to voicing opinions...but none with strict rules about "counter posts" if you will...i want to create an atmosphere/environment where people feel safe to say what their experiences are in a factual mature manner...any spam or dodgy posts will be questioned and moved if there is an element of untruth in them.

 

[Madame Psychosis]

Even vendors are human so if an order is incorrect or missing an item- let them know the way they handle the problem will tell you a lot.
If equipment is faulty let them know and if they try and make it right or let you know they themselves received a defective shipment.
[...]
People have different experiences with vendors- if you have a bad one I want to hear about it, if you have a good one I want to hear about that as well- it helps when making a decision on who to buy from.
But I have no use for the obvious haters and the obvious cheerleaders since their zealousness negates any opinion they give.

Well put.

Also, there is a small number of suppliers here that I have heard just enough about -- and/or have the strong sense that the complaints I see are the tip of the iceberg -- that I simply won't try buying from them, or I'm very wary. As soon as I see a vendor respond negatively/poorly to a complaint (or respond as immaturely as the complainer), or delete legitimate complaints, it is a big red flag, IMO.
I believe there's a silent mass of people like me -- those who see this stuff and don't forget it. I'm open to changing my mind, but buyers always have to watch for 'disappearing' negative posts.

Cass -- I definitely agree with you on the problems with suppressing negativity. I'm not sure if a Sticky Forum set of posts is the way to go or not. The ground rules sound solid, but I'd be interested to hear what others think. olderthandirt makes a very good case for using the Reviews of Suppliers forum -- that's what it is there for.

(Or we need a PV Consumer Protection Agency...vigilante style. Did you shop for our helicopter, matching black jumpsuits, Kevlar corsets and sidearms? )