Ok so my vaping experience has been a nightmare. I started my journey by ordering this kit here Kr808d-1 starter kit: kr808d-1 cartomizers, kr808d battery and more! Kr808d-1 kit from LiteCigUSA! yet I received a manual kit instead. The description said it comes with 5 blank cartomizers yet I got 5 prefilled Marlboro cartomizers.
I had just quit smoking and was going through some bad things and I figured I could just get my kit and vape but I couldn't. I could not stand the Marlboro cartos one bit. I have anxiety issues and wound up having to vape them anyway.
I called the customer support number and spoke to Wendy and she kinda beat around the bush about it and I felt like I was getting ripped off so I got a bit wound up but they are suppose to be able to handle themselves well no matter what.
So she talked to Shawn and they were going to send me the right kit in 2 days. Shawn sent me an email explaining that these KR808D-1 kits don't come with blanks anymore yet the description said it did indeed come with 5 blank cartos. He said he would send me a box of blank cartos to make up for the mistake. Those cartos happened to be premium vertical coil instead of the horizontal coil regular blanks and I don't like them one bit.
The cartos that came with the replacement automatic kit were blanks though, but have the coil located in the center.
That wasn't the 1st time they did not know their products.
I wound up having to take the cartos with the Marlboro liquid (which were true bottom coil) and clean them and wait for them to fully dry out.
I also got a KR808D-1 case KR808D-1 electronic cigarette Carrying Case and the manual nor automatic batteries fit but Wendy the customer service rep told me hers did but I actually had to cut up my case to even get it to work. I talked to Shawn about this and he wasn't sure (2nd time they did not know their own product) why the batteries did not fit in the case. He said he would check then get back to me. He said he would refund the amount for the case back to my card but refunded me in site credit instead. i still don't know if it ever got refunded to the card I need to go check on that.
Ok like I said during the convo with Wendy I did get all wound up and I was being as polite as I could be and Shawn confronted me in an email about how I was being. That is just something you don't do. You do not confront customers no matter how bad their attitude is. Besides my attitude got bad cause of the rep beating around the bush and I thought I was gonna get ripped off. anyways like I said you do not get onto your customers no matter how they are being. excuse me for having anxiety issues and a was having an anxiety attack cause I just spent all my money and had no money to get some menthol cigarettes until I got the right kit in the mail.
So that was the first few disappointments and we aren't done....
So I also ordered with kit a bottle of Dekang Cool Menthol Liquid and WOW it is insanely strong. I had to wind up cutting it down to 10% and using 90% VG just so it was tolerable. I made several reviews and the reviews kept getting deleted. Also me being a newcomer to the vaping world I didn't understand that the "Strength" meant the Nicotine content lol. I was a smoker and when we see strength we think of well then it's full flavor so I ordered 24mg. I was clearly wrong So this could have been easily cleared up with that red asterisk they have next to "Strength" I poured over the page to find no explanation.
Ok so all this finally got sorted out and things were fixed. Yet that asterisk is still on the site but nothing is found on the page to explain why it is there.
I contacted them recently about getting some of their KR808d-1 Blank Cartomizers and I have no clue who I was speaking to they would not put their name in the email. So anyways I asked if their cartomizers have the coil on the bottom or in the center and the person told me they are bottom coiled and are hard capped. FALSE. I just got them today and they are indeed not bottom coiled and they were soft capped(no complaints there though lol). I called them and Wendy wanted to argue with me and tell me differently(once again they don't know their own products). The pics posted below show the truth.
Btw during this product support email because I was asking so many questions making sure I know what I am getting I was told "I am just going to suggest you purchase them elsewhere as I am not sure you will be happy with ours." Come on, seriously? You say this just cause I am trying to be sure on what I am getting and I am being a bit difficult. You just don't say things like that to customers. If it wasn't for the credits on the account and my reward points trust me I would have went elsewhere. Yet where else was I gonna get cartomizers and a drip tip for only $5.20? no where. in the end you was right anonymous email support person cause I indeed was not happy but only because you told me I would be getting bottom coiled cartomizers but I didn't get bottom coiled cartomizers.
Anyways here is some visual evidence.
I inserted a toothpick into the air tube and gently pushed it down to the coil from the mouth piece on a true bottom coil cartomizer below.
Then I marked it using a fine tipped sharpie.
I then pulled it out and did the same with the cartomizer I just got today which I was told was bottom coil.
as you can clearly see the toothpick does not go down to the line because the coil is located in the center of the cartomizer and not at the bottom. Every other kanger cartomizers I have seen sold by other sites are bottom coil so I'm pretty sure this is not made by Kanger. You only get half the use out of these cartomizers cause once you vape the juice down past the coil there is wicking issues and you have to top off the cartomizer.
I also mentioned to Wendy how the 510/901/KR808d-1 "Super Shorty" Black Delrin Drip Tip was not really black but more of a really dark gray. Even the picture on the site shows it as gray more than anything but I thought that was just dust or residue from the manufacturing.
Wendy then wanted to debate and argue with me again and then said "I don't know what you want us to do but we aren't gonna replace them." I told her I am done doing business with LiteCig and I wanted my money refunded.
Once Wendy heard this she really let her attitude show and said I will be refunded and told me have a good day and I was in the middle of talking and she hung up on me. I was actually being pretty calm today.
So I then sit down at the computer having to order new cartomizers and I went to go write some reviews on their site before doing so and I got to sign in and my account was gone. They had deleted my account within 5 minutes which is unprofessional
My vaping experience has been a nightmare. I have not gotten the full performance out of my kit yet due to their incompetence. I have had this kit since October and I'm still fighting to get things right. Hopefully when I get the right bottom coil catomizers I will get my first true vaping experience.
So not only did these guys not know their products and just said things not knowing for sure, they also messed up on both orders, then want to argue with me and be unprofessional. It has been a nightmare.
They are one out of a few I have ordered from and so far they are the only once acting in such a manor and not fully knowing their products and being very vague with descriptions.
Know your products.
Don't argue with customers and have an attitude with them, no matter how they are being.
Always be professional.
I had just quit smoking and was going through some bad things and I figured I could just get my kit and vape but I couldn't. I could not stand the Marlboro cartos one bit. I have anxiety issues and wound up having to vape them anyway.
I called the customer support number and spoke to Wendy and she kinda beat around the bush about it and I felt like I was getting ripped off so I got a bit wound up but they are suppose to be able to handle themselves well no matter what.
So she talked to Shawn and they were going to send me the right kit in 2 days. Shawn sent me an email explaining that these KR808D-1 kits don't come with blanks anymore yet the description said it did indeed come with 5 blank cartos. He said he would send me a box of blank cartos to make up for the mistake. Those cartos happened to be premium vertical coil instead of the horizontal coil regular blanks and I don't like them one bit.
The cartos that came with the replacement automatic kit were blanks though, but have the coil located in the center.
That wasn't the 1st time they did not know their products.
I wound up having to take the cartos with the Marlboro liquid (which were true bottom coil) and clean them and wait for them to fully dry out.
I also got a KR808D-1 case KR808D-1 electronic cigarette Carrying Case and the manual nor automatic batteries fit but Wendy the customer service rep told me hers did but I actually had to cut up my case to even get it to work. I talked to Shawn about this and he wasn't sure (2nd time they did not know their own product) why the batteries did not fit in the case. He said he would check then get back to me. He said he would refund the amount for the case back to my card but refunded me in site credit instead. i still don't know if it ever got refunded to the card I need to go check on that.
Ok like I said during the convo with Wendy I did get all wound up and I was being as polite as I could be and Shawn confronted me in an email about how I was being. That is just something you don't do. You do not confront customers no matter how bad their attitude is. Besides my attitude got bad cause of the rep beating around the bush and I thought I was gonna get ripped off. anyways like I said you do not get onto your customers no matter how they are being. excuse me for having anxiety issues and a was having an anxiety attack cause I just spent all my money and had no money to get some menthol cigarettes until I got the right kit in the mail.
So that was the first few disappointments and we aren't done....
So I also ordered with kit a bottle of Dekang Cool Menthol Liquid and WOW it is insanely strong. I had to wind up cutting it down to 10% and using 90% VG just so it was tolerable. I made several reviews and the reviews kept getting deleted. Also me being a newcomer to the vaping world I didn't understand that the "Strength" meant the Nicotine content lol. I was a smoker and when we see strength we think of well then it's full flavor so I ordered 24mg. I was clearly wrong So this could have been easily cleared up with that red asterisk they have next to "Strength" I poured over the page to find no explanation.
Ok so all this finally got sorted out and things were fixed. Yet that asterisk is still on the site but nothing is found on the page to explain why it is there.
I contacted them recently about getting some of their KR808d-1 Blank Cartomizers and I have no clue who I was speaking to they would not put their name in the email. So anyways I asked if their cartomizers have the coil on the bottom or in the center and the person told me they are bottom coiled and are hard capped. FALSE. I just got them today and they are indeed not bottom coiled and they were soft capped(no complaints there though lol). I called them and Wendy wanted to argue with me and tell me differently(once again they don't know their own products). The pics posted below show the truth.
Btw during this product support email because I was asking so many questions making sure I know what I am getting I was told "I am just going to suggest you purchase them elsewhere as I am not sure you will be happy with ours." Come on, seriously? You say this just cause I am trying to be sure on what I am getting and I am being a bit difficult. You just don't say things like that to customers. If it wasn't for the credits on the account and my reward points trust me I would have went elsewhere. Yet where else was I gonna get cartomizers and a drip tip for only $5.20? no where. in the end you was right anonymous email support person cause I indeed was not happy but only because you told me I would be getting bottom coiled cartomizers but I didn't get bottom coiled cartomizers.
Anyways here is some visual evidence.
I inserted a toothpick into the air tube and gently pushed it down to the coil from the mouth piece on a true bottom coil cartomizer below.
Then I marked it using a fine tipped sharpie.
I then pulled it out and did the same with the cartomizer I just got today which I was told was bottom coil.
as you can clearly see the toothpick does not go down to the line because the coil is located in the center of the cartomizer and not at the bottom. Every other kanger cartomizers I have seen sold by other sites are bottom coil so I'm pretty sure this is not made by Kanger. You only get half the use out of these cartomizers cause once you vape the juice down past the coil there is wicking issues and you have to top off the cartomizer.
I also mentioned to Wendy how the 510/901/KR808d-1 "Super Shorty" Black Delrin Drip Tip was not really black but more of a really dark gray. Even the picture on the site shows it as gray more than anything but I thought that was just dust or residue from the manufacturing.
Wendy then wanted to debate and argue with me again and then said "I don't know what you want us to do but we aren't gonna replace them." I told her I am done doing business with LiteCig and I wanted my money refunded.
Once Wendy heard this she really let her attitude show and said I will be refunded and told me have a good day and I was in the middle of talking and she hung up on me. I was actually being pretty calm today.
So I then sit down at the computer having to order new cartomizers and I went to go write some reviews on their site before doing so and I got to sign in and my account was gone. They had deleted my account within 5 minutes which is unprofessional
My vaping experience has been a nightmare. I have not gotten the full performance out of my kit yet due to their incompetence. I have had this kit since October and I'm still fighting to get things right. Hopefully when I get the right bottom coil catomizers I will get my first true vaping experience.
So not only did these guys not know their products and just said things not knowing for sure, they also messed up on both orders, then want to argue with me and be unprofessional. It has been a nightmare.
They are one out of a few I have ordered from and so far they are the only once acting in such a manor and not fully knowing their products and being very vague with descriptions.
Know your products.
Don't argue with customers and have an attitude with them, no matter how they are being.
Always be professional.
Last edited:
