If you come across the "No Active Payment System" message.

[shatner]

Its 2 hours behind central time, so they opened at 10am central. Unfortunately they closed less than 30 mins later, a new record in speediest sell out I'd imagine. It was like Black Friday or something lol, thank God I already had my cart ready and hit the button as soon as they opened.

Yeah, I did too. You know what? I've been on my PC working since 6am Central. I must have refreshed the damn page every 5 minutes. Every time I got that stupid message. I'm beyond frustrated. I was going to place a $200+ order, but hey, they lost out on that. Not everyone can sit at their computer and just wait for the perfect time.

No offense to the owners and great 'juiceoligists', but it's just really frustrating!

 

[infernalh]

They open every day at 8am PST. Then they close after they hit a certain number of orders so they don't get overwhelmed. They were open this morning for only a short while, less than an hour. They will reopen again tomorrow at 8am PST and do the same thing. It's right in the first post of this thread.

Thanks...for making that more obvious. I don't think anyone is unaware or having trouble understanding the current system/schedule. Staying open for 40(?) minutes and then closing is fine. It doesn't justify poor communication. Keeping people updated on a regular basis is essential and easy. I see you've explained this very same thing in another post. Do you get free AV swag for this? Relax and let customer service do their own bidding.

 

[jifjifjif]

Ok, thanks for the clarification. 1 hour and 7 minutes. I'm watching the clock like a feakin' hawk.

This may have been the problem. They opened 7 minutes after you posted this, not one hour and seven minutes. Your next post was at 12:10 EST asking about how far behind Pacific time zone is. That would've been 9:10 PST, at which time they were already closed.

I'm sorry you missed out today either way.

 

[ian74]

Thanks...for making that more obvious. I don't think anyone is unaware or having trouble understanding the current system/schedule. Staying open for 40(?) minutes and then closing is fine. It doesn't justify poor communication. Keeping people updated on a regular basis is essential and easy. I see you've explained this very same thing in another post. Do you get free AV swag for this? Relax and let customer service do their own bidding.

Maybe if you phrased your question in a different way than just asking "what's the deal are you guys open?" then I would have had a more suitable answer for you.

 

[shatner]

This may have been the problem. They opened 7 minutes after you posted this, not one hour and seven minutes. Your next post was at 12:10 EST asking about how far behind Pacific time zone is. That would've been 9:10 PST, at which time they were already closed.

I'm sorry you missed out today either way.

It was a typo. Like I said; on my PC at 6am Central. I check their site hourly until 'open' just in case. lol But here I am again, today. With that same damn message. Beyond frustrating. 10:07 am here, CST, and that message sits there staring at me.

Edit: Got it. Finally. This reminds me of when Halo was out of ingredients for their 3 most popular flavors a few years ago.

 

[andyman97]

You have to realize that when they're down for a few weeks, everyone is trying to order when they go back up. Things will normalize in a week or two. If there's a juice that I like enough not to be without, I order 100 mil bottles and keep it stocked up so that if this kind of thing happens, I'm not without and I don't have to stress about it.

 

[shatner]

You have to realize that when they're down for a few weeks, everyone is trying to order when they go back up. Things will normalize in a week or two. If there's a juice that I like enough not to be without, I order 100 mil bottles and keep it stocked up so that if this kind of thing happens, I'm not without and I don't have to stress about it.

OOOOH! Have they been down for a bit? I vaped back when eGos were the new thing. I quit and went back to analogs for 2 or 3 years. I JUST started vaping again a few days ago.

To the AVE crew: Sorry I was short and snippy about the situation. It's no excuse, but I was having a very bad day. I'm a glass artist and a very intricate broke beyond repair. I had over 30 hours in to it over the course of a month. Sorry guys; I know you're a Mom and Pop type place, so I understand that you have to have limits.
But your juice is damn good. You should hire Elves. I hear that they are hard workers.

 

[Porphy]

No reason for an apology, Sir. With a name like Shatner you're allowed to be a little blunt. You're also permitted to date (or have a bare knuckle fist fight with) pretty much every alien imaginable.

OOOOH! Have they been down for a bit? I vaped back when eGos were the new thing. I quit and went back to analogs for 2 or 3 years. I JUST started vaping again a few days ago.

To the AVE crew: Sorry I was short and snippy about the situation. It's no excuse, but I was having a very bad day. I'm a glass artist and a very intricate broke beyond repair. I had over 30 hours in to it over the course of a month. Sorry guys; I know you're a Mom and Pop type place, so I understand that you have to have limits.
But your juice is damn good. You should hire Elves. I hear that they are hard workers.

 

[michaelg04]

getting so ...... off, ignoring support tickets. haven't been able to order since they reopened, so stupid.

 

[Levitas]

getting so ...... off, ignoring support tickets. haven't been able to order since they reopened, so stupid.

A little empathy and understanding can go a long ways, and also help alleviate a great deal of frustration.

It's hard to do, being a consumer, I know. But, these peoples are people too, and they, from what I can understand, are trying their damnest to provide everyone with customer satisfactory service. In order to do so, they are forced to shut down at a certain order intake peak. This is so they can mix and ship within a reasonable time. If I'm also not mistaken, Ben is trying, and I mean really trying to get all of the help tickets answered in a timely fashion.

Think about the amount of orders and help tickets submitted daily. When I say empathize, just try and imagine what a day is like in their shoes and patience comes a little easier. I couldn't even imagine, ~300 orders filled, daily? I'm in no way trying to single you out, or be rude, but man, this has got to be difficult for them at the present.

Continue to show support, not by not ordering. Keep doing that! Rather, let's give these guys the benefit of a break every now and again, and they'll be back to 100% in no time. Just speaking my two cents.

 

[michaelg04]

A little empathy and understanding can go a long ways, and also help alleviate a great deal of frustration.

It's hard to do, being a consumer, I know. But, these peoples are people too, and they, from what I can understand, are trying their damnest to provide everyone with customer satisfactory service. In order to do so, they are forced to shut down at a certain order intake peak. This is so they can mix and ship within a reasonable time. If I'm also not mistaken, Ben is trying, and I mean really trying to get all of the help tickets answered in a timely fashion.

Think about the amount of orders and help tickets submitted daily. When I say empathize, just try and imagine what a day is like in their shoes and patience comes a little easier. I couldn't even imagine, ~300 orders filled, daily? I'm in no way trying to single you out, or be rude, but man, this has got to be difficult for them at the present.

Continue to show support, not by not ordering. Keep doing that! Rather, let's give these guys the benefit of a break every now and again, and they'll be back to 100% in no time. Just speaking my two cents.

when he says he's just deleting most of them, thats not answering.

anyways, 8:15 and not taking orders, in 15 minutes i'll be gone for the day, so another day i can't place an order, i've been trying everyday since they reopened. really a pain in the ..... also would of been nice if they sent a customer email out before they moved letting us know they were shutting down for 3 weeks, i don't look at their website on a daily basis to know this stuff

 

[Porphy]

I'm not deleting any tickets that address concerns other than those pertaining to the site availability. The reason for this is that our website(new articles and FAQ), forums, and FB page all address the issue. It is easier for someone to find the answer than it is to even make a help desk ticket.

I currently have 15 tickets left and those will be finished today or early tomorrow morning. It is not my intention to leave anyone feeling "left out". I just want to have the time and ability to give the most clear and useful answers to those people with issues that require my personal attention, and in the case of site availability the issue does not require any additional attention from myself (other than making the answer easily available through numerous sites.)

 

[andyman97]

Don't sweat it, Ben. It's been easy enough to know what's going on. I believe you guys did everything reasonable to let us know what was going on. (Except answer my email about the hype, lol, j/k....but seriously, where's the hype?)

 

[Porphy]

Don't sweat it, Ben. It's been easy enough to know what's going on. I believe you guys did everything reasonable to let us know what was going on. (Except answer my email about the hype, lol, j/k....but seriously, where's the hype?)

It's the same situation as Gorilla Juice. Those flavorings are supposed to be here tonight. If that happens they will be up tomorrow morning.

 

[ben62884]

Does the site open at 8am CST, or PST? website says pst, but this thread says cst.... been waking up especially early to try to get me some ave for the first time but everyday I get the no active payment error no matter what I try.....

I am currently in CST.. which would mean 8am PST would be 10am CST right?

 

[andyman97]

They used to be in Texas which is CST. They are now in California, which is PST. That is why you are seeing a difference in time zone. Being as they are now in CA and their website says PST, that is the correct time zone.

 

[andyman97]

It's the same situation as Gorilla Juice. Those flavorings are supposed to be here tonight. If that happens they will be up tomorrow morning.

Oh and thanks, Ben. I was able to snag some more hype.

 

[CoonHound693]

Are you guys open now? I've been trying since you've updated your home page on the 28th. It's like a lottery scratch off. Today might be my lucky day. Lol. I also can't seem to find gorilla juice.

 

[ben62884]

Looks like they weren't open today due to Ben having some health issues. My thoughts and prayers go out to him and his family. Hopefully it's nothing serious.

 

[Porksmuggler]

I'm glad you have this thread, saves me from repeatedly refreshing the page like a fiend. I went to place my first order, and got this feeling...

Shut Up And Take My Money! | Know Your Meme