No Payment System - No more tickets being handled.

[Porphy]

If you encounter an error while trying to check out, to the effect of "No Payment System Available", please check the front page again by clicking on our "Home" or the flashing "Alien Visions E-Juice" tag, both items will return you to our front page at any time. There you will see a sign denoting whether we are OPEN or CLOSED.

If we are closed, this is why you have encountered this error. We take down our payment system so we don't have 5,000 orders waiting when we wake the next day.

I currently have over 50 help desk tickets all related to the same thing. We are closed. We reopen at 8am PST.

I will not be answering these help desk tickets in the future. It takes time to answer each ticket (even with the same response), time we could be using to fill orders or fill more orders with. We have an order capacity. I've never before stated what our order capacity is , however it seems necessary here. We fill around 300 orders a day. Now please empathize with how busy we are when we open and close within 30 minutes. It's easy math to see why time is our precious commodity.

I hope that everyone can understand and empathize with why I must delete these tickets in the future. It's not for lack of wanting to help out a customer, it's a lack of self-help.

 

[jifjifjif]

Good for you guys that you get to 300 orders in an hour or less. That's awesome.

In 18 months of vaping AVE juices,i have never once been out of Bobas. Here's the secret: buy at least 200mls at a time. Always reorder when you are down to 50mls. Take advantage of the sales (try to buy 300-400 mls).

I know money timing comes in to play here, but i try to save ahead of time so when i see a sale of 20-35%, i am ready to go hog wild.



Again, congrats, Wookies, on being this successful.

 

[CDATundra]

It is hard to believe that you are still having to address this issue. Come on people, this is not new. Give Ben a chance, and I guarantee he will take care of you!! Like JifJifJif, I have never ran out of Boba's either. Order big, and don't let yourself get down to the last drop. Just sayin'...............

 

[base234]

I've been reading the negative posts on other threads and some folks are complaining that Porphy couldn't move his family, business, inventory (and I assume no former employees) halfway across the country and immediately go into full production. Obviously none of them have ever owned or operated a business.


Porphy, hang in there, bud. And thank you for the order I placed last Thursday morning and received here in Virginia last Saturday. Excellent service!

 

[Porphy]

Thanks folks. I've never been this frazzled before, but as many of you know I take the personal customer care issue seriously. I love my customers and want to be the guy to help you out. I guess it's bothering me because I feel like I'm slipping in that regard because I cant keep up with the tickets.

I do apologize for the curt post. I, however, don't regret it; this was a necessary issue to air out (and after one day seems to be working so thank you all for helping with that) I should be able to get through these tickets over the next couple of days if it keeps up like this (normal amount of tickets)

P.S. - BTW I do know about the other sites that are claiming to sell AVE juices but probably aren't. I appreciate that everyone is bringing this to my attention, I wouldn't have known otherwise as I don't frequent other shops' sites. I am taking action on this issue.

 

[Jukei]

It doesn't surprise me in the least you reach that capacity so quickly, with all the choices out there in juice yours is the first that comes to my mind. If I can't have your juices I would just as soon smoke an analog than vape something else. You've certainly spoiled me sir, and to think I only just tried your juice for the first time 2 months ago and I've been vaping for 2 years...why didn't I find your juice sooner...could've saved a lot of money lol. I dream of Boba's Bounty while I sleep in anticipation of waking and having that delicious first vape in the morning. I'm also discovering your other flavors are top notch as well but Boba's is in a class of its own. While you were moving I almost ran out and had to resort to rationing myself until you opened again lol. That's not going to happen to me again though, I said screw these 30ml bottles and bought my very first 100ml bottle of juice ever! When that bottle is half empty I'll be on your site with an itchy clicking finger ready to get 100ml more lol. Thank you from the bottom of my heart for providing quality juice with unsurpassed flavor for my vaping needs, give me Boba's and a ProVari and I'm in vaping nirvana!

 

[Levitas]

give me Boba's and a ProVari and I'm in vaping nirvana!

I'll second that.

 

[unloaded]

Did it really close 7 minutes into this morning?

 

[Porphy]

Perhaps there was a clock issue here. We were open for an hour... Not that it's worth bragging about, but 7 minutes is selling us short. However, Sunday was quick. Hopefully we get past this rush or I find some more employees soon. I like when we get to keep the shop open 24/7, it just makes life easier.

 

[birdbrains]

P.S. - BTW I do know about the other sites that are claiming to sell AVE juices but probably aren't. I appreciate that everyone is bringing this to my attention, I wouldn't have known otherwise as I don't frequent other shops' sites. I am taking action on this issue.

I swear I searched for the answer to this before posting, anyone able to tell me if other sites are authorized to sell Boba's? I've been away from ECF for a while (not for lack of loving ECF, it's amazing--just found my perfect vaping setup about a year ago and got busy) and have been reading the AVE forum for about a week, found out that Boba's and GJ were available from a few other vendors and ordered some from Smoktek this past weekend. Is it real Boba's? I thought they probably had an agreement with AVE to sell it, but then saw Porphy's note here just now. If they don't have AVE's blessing I won't buy it from them again.

 

[Killjoy1]

I think that one's genuine, birdbrains. They've carried it for some time and I vaguely recall the question coming up in here a while back

 

[Porphy]

I swear I searched for the answer to this before posting, anyone able to tell me if other sites are authorized to sell Boba's? I've been away from ECF for a while (not for lack of loving ECF, it's amazing--just found my perfect vaping setup about a year ago and got busy) and have been reading the AVE forum for about a week, found out that Boba's and GJ were available from a few other vendors and ordered some from Smoktek this past weekend. Is it real Boba's? I thought they probably had an agreement with AVE to sell it, but then saw Porphy's note here just now. If they don't have AVE's blessing I won't buy it from them again.

Rob (owner of Smoktek) buys in bulk from me and has done well getting his customers taken care of. He's adamant about getting good product in and makes sure to check what we send him and gets any discrepancies taken care of.

Some other vendors I know about (not all bulk buyers disclose to me their business names):

Clouds of Vapor - Good guy over there (Bruce?)

Vulcan Vape - Wes over here knows how it's done and gets nothing but good reviews from what I've seen.

 

[Levitas]

I think GoodEjuice offers your inventory as well.

 

[welebg]

Nashville Vapors is also a genuine supplier too I believe, unless there is something I don't know. Hang in there man, I can tell you the week I waited to be awake early enough to order was well worth it now that its here. You've got a new happy customer.

 

[Porphy]

Looks legit:

GoodEjuice

and

Nashville Vapors

EDIT: these are most likely legit. I only say "looks legit" because I cannot confirm without a bit more research, but I think I remember talking to both of these customers via phone or e-mails earlier this year. As far as the websites go, they both sell the juice as PG-free (100%VG) and in the sizes and strengths expected.