Intellicig Customer Service

Status
Not open for further replies.

Shining Wit

Unregistered Supplier
ECF Veteran
Oct 11, 2008
1,242
187
North of England UK
www.flavourart.co.uk
Quote from New Members Forum (I'm not allowed to post there so the reply is here)

Hi All,

I'd just like to let you know my first impression on e-cigs, my self and my wife just got given a couple of intellicigs by a close concerned friend, bless her. Unfortunatalt 3 of the 4 batterys we had had a defect :( so after struggeling for a couple of days with just the one I contacted Martin from intellicig, found the email on this forum. First impression WoW! and agin WoW. service has been impeccible, there was no hesitation to fix the problem, which may have been a defective charger but replacments were sent out for all 3 dud batterys and recieved within 2 days of my email, and to boot a mains charger and a usb charger as a sorry. I shipped back the old batterys for testing but more to the point I rarely see this kind of customer support, i'll be a long time customer. I've already managed to cut my real smoking habit in half from a good 15 years on it and im still working my way down just to the e cig. One question though if anyone answers I got given 50 carts as well but im wondering how far one of the 20ml bottles goes.. in relation to number of carts. Anyway it was a little rocky start as my first venture into e cigs but Martin really sorted things out thumbs up and I'll be convincing friends its the way to go.

Cheers,

ItchyD

End quote.

Hi and thanks for the post. A 20ml bottle will fill over 50 cartridges, so effectively giving you around 300+ cigarettes worth of enjoyment for £12, less than 4 pence per cig or 80 pence for a pack of 20! Now That's What I Call Saving!! :D
John.
 

Mister_B

New Member
Feb 27, 2010
1
0
UK
Hi, First of all, sorry for thread crashing! i cant post a new topic here, thought it was my logim but this new one wont let me either... not enough posts i think! but as this is a customer service question i thought id add it here..

i have 3 black Evo's now, last one turned up today, only ordered yesterday! HOW FAST!!

the second one ive had about 3 weeks, the 1st a couple of months, and ive found them all to be really good. exept for some reason, the second one, has started tasting really horrible, like burning or somthing. any ideas?

i only use ECOpure (Rich and Menthol), and clean / drain / blow out atty regularly, but still the same, if i take the cart off it even smells different / burnt. i dont understand as ive treated it the same as the first one, and thats still working fine.

any thoughts? i emailed a support question but the reply "Please make sure that your vaporiser is kept clean and free of liquid." didnt help much, as if its free of liquid, it wont work LOL.

Cheers

®
 

Shining Wit

Unregistered Supplier
ECF Veteran
Oct 11, 2008
1,242
187
North of England UK
www.flavourart.co.uk
Hi, First of all, sorry for thread crashing! i cant post a new topic here, thought it was my logim but this new one wont let me either... not enough posts i think! but as this is a customer service question i thought id add it here..

i have 3 black Evo's now, last one turned up today, only ordered yesterday! HOW FAST!!

the second one ive had about 3 weeks, the 1st a couple of months, and ive found them all to be really good. exept for some reason, the second one, has started tasting really horrible, like burning or somthing. any ideas?

i only use ECOpure (Rich and Menthol), and clean / drain / blow out atty regularly, but still the same, if i take the cart off it even smells different / burnt. i dont understand as ive treated it the same as the first one, and thats still working fine.

any thoughts? i emailed a support question but the reply "Please make sure that your vaporiser is kept clean and free of liquid." didnt help much, as if its free of liquid, it wont work LOL.

Cheers

®

I am on holiday but if you send an email to martin@intellicig.com quoting your order number, ECF ID and the problem he will look after you, that's my promise.
John.
 
Status
Not open for further replies.

Users who are viewing this thread