A question:
I noticed John C from intellicig.com was able to close another thread that complained about his companies horrible customer service/bad product. How is that possible? Is this site owned/co owned by him? Or is he just given
mod privileges so he can shut down a thread once his company wears the customer thin and the complaints abound?
His reason for shutting the thread down is because he feels the problem should be resolved between buyer and seller. I can assure you, in my case there was no reasonable "resolve". John, is that the real reason? Or are you just getting too much bad press here and feel you need to censor it? How dare you? You do nothing but tell on yourself with that type of action. Trust me, some of these people can see right through you.
John stated he was offended by the "f" word that an unhappy customer used. Are you kidding me, man? You use common/bad business tactics and put off, evade and wear your customers ragged and really believe any reasonably intelligent poster on this board is going to buy the implication that YOU were the one so mistreated because you angered someone into using the "F" word? You've evidently backed yourself into such a corner here, you need to clutch at straws to get out. Your actions towards some of your customers is 10 times worse than any "F" word. That was a very feeble attempt to turn the blame on your customer. I'd be ashamed and the attempt speaks volumes.
Needless to say, I had a terrible experience with the intellicig evolution and Intellicig.com. Why I was treated differently than others here, by this company, I have no idea?
One thing those who are considering a purchase of the EVO should know, aside from the bad customer service, if you'll check the FAQ on intellicig.com UK, you'll find the following:
All our cigarettes have been tested and quality control checked prior to delivery to you and come with a 30 day guarantee on all its items.
Now, just take a look at the prior posts to just this thread alone and see that even happy customers had trouble with their product and since that is the case, how can anyone possibly believe the product was tested?
Even though there are reports here that a return was not necessary to get a refund, I also saw in the FAQ on their site, they will only refund the original price (meaning no shipping price returned) so if you figure, "hey! it's "tested", so I won't have to worry about loss of my shipping or returns at all" Think again.
If you want to buy from a company that says a product is tested when it is clearly not, a company that has been proved beyond any doubt, it does not tell the truth, not to mention the complaints against them on this board, I wish you the best of luck. And that's not to say you won't get a good product, some evidently have and I'm still waiting for a definite pattern to emerge here so I'll know more about why some are taken care of and some not.
I'm guessing John will lock this thread as well and I'm sure he'll find a reason other than the obvious to do so. If anyone knows of a good ecig forum where we are free to state our opinions and experiences, I'd appreciate a link.
On more thing. John, you can evidently kill this thread and you may even be able to remove my post, but I assure you this is not the answer, my friend and you only get yourself in deeper with your actions here. A little less damage control and a little better treatment to begin with of the customers that trusted you to do the right thing when they gave you their money, is the only way to fix it.
