I am a less than proud Neo Classic Auto owner who was once and briefly very happy. I've been a Janty customer for a couple years now and was overjoyed when the Neo became available in the US. For the last 45 days (approx), I've been opening tickets, reopening and updating tickets regarding the same issue (e.g. ticket # 2976). Essentially, the puros I've ordered (3) and the replacements received for the same (which has been many) have all been completely inactive of had a horizontal crack in the glass (on the side opposite the silicone cap). In the majority of the cases, the issue has been the latter.
I'm so tired and frustrated by this. Many of us know the excitement of receiving the package marked Janty i.e. replacement or otherwise. It's disheartening when nearly every single replacement of purchased puro is faulty. I've spoken to someone at the US distribution center and received zero acknowlegement of my frustration. I wonder if they just press a button when replacments are sent or if they are handled personally. If the latter, I'd expect them to look at the puro before sending to ensure it's not cracked before sending it (the distributor rep I spoke to said they couldn't do that).
I don't know where to go or what to do. I rely on Janty and have come to apprecciate the quality and swift service provided. When I don't have working puros, I smoke analog cigarettes... I don't like to , but I'm addicted. I couldn't find an email or number to speak with someone higher in the food chain than my distributor, thus my post here. Mik, Ludo, please step in, please reach out to me or have someone capable of acknowledging my frustration and fixing it once and for all.
Thanks in advance.