JANTY USA WOW I will never order here again

[bruce0484]

I use to use a electronic Cig (from njoy) and didnt really enjoy it very much, so i gave it a break.
Than one day i was looking around on Google and found this site, i read as much as i could and decided to go with a EGO ecig, fair enough i put in a order on Nov 16 for the following:
Order Items
Qty Name


1 JANTY EGO PCC


1 DURA - EGO REFILL CARTS


1 eGo XL ROUND BLACK ATOMIZER


1 TOBACCO LIQUID 20ML DENSITY: HIGH-16mg;







now this was my fault but i just moved into a condo and forgot to put the unit number, therefor the package was returned to JantyUSA on Nov 30th. i have had several (approximately 5 to 6 emails) emails to dispatch as well as opened a ticket with them. its now been 12 days since the tracking advised that the package has been in france, and i have NOTHING TO SHOW for it this is a huge issue for me because i am out of $100 with no responses.

Secondly i made a second order ( i didnt notice that the PCC didnt come with the ecig duh i know) now this order was made on NOV 19th for the following:
1 eGo SET - Black MANUAL VERSION egosetblack

and now its Dec 08th and the tracking number is not even valid on Canada post. I have opened tickets to verify whats going on and the only response i am getting back is "It has been shipped on the 22nd November or 23rd, this means it has been underway for around 15 days now. That is still within the margins." I DONT BELIEVE THIS IS WITH IN THE MARGINS.

so now i am a total of $200 US currency with absolutely nothing to show for it, i am extremely aggravated and dont know what i should do next.

 

[JonnyVapΣ]

I'm not clear on Canadian customs but 15 days is not far off for an international shipment. I ship-in internationally a lot and have had some shipments sit at the port for weeks before finding its way onto a truck. I'm actually waiting on a battery and charger order right now. When I checked tracking, just now, it's showing my shipment has been sitting at customs for almost a week now. It's been "accepted" yet there it sits....waiting.

 

[bruce0484]

yes i understand that the item may be stuck in customs but the customer service is not that great, i must admit Ludo is a cool guy but i am getting nowhere with this. He is trying to help but no responses from dispatch to determine if the package was received by the sender, no response on when the package will be re-sent or if there will be additional costs. I just dont know and im getting pretty frustrated.

 

[cobaltblue]

I'm not sure you have enough posts yet, but if you click on <Forum Suppliers> above, you can scroll down and get to their forum and ask in there. Or maybe one of the mods can move this there for you. What you're going through surely must be frustrating.

I've never purchased from them so I'm not familiar with their ticket system but the only other thing I can think of is to open a completely new ticket under a different header (say 'purchasing question' if they have that category) so you can explain your situation to someone new. I'd keep it simple and just address your first issue of misdirected mail though, then deal with the second issue later.

Good luck!

 

[bruce0484]

I tired to post on the forum but could not as my permissions are not valid as of yet. IF somebody else could do it that would be greatly appreciated.

 

[JonnyVapΣ]

Hmmm....let's get your post count up. How's the weather north of the lake? I think we're getting all your snow.

 

[vapordraggin101]

i think you only need 4 post not sure....

 

[JonnyVapΣ]

i think you only need 4 post not sure....

5 last I checked...

 

[bruce0484]

well im getting closer. lol you guys are awesome

 

[bruce0484]

did i also mention that this forum is the bombdigity lol

 

[JonnyVapΣ]

Woooo!! Awesome!

 

[cobaltblue]

Did 5 work or do you need 15? If 15, I might need to know the exact temperature north of the lake?

 

[B-Rad_The_Mad_Vapr]

only need 5, but the system only updates hourly, so it may take up to an hour for the system to recognize that the post count is high enough.

 

[bruce0484]

Thank you guys i was actually able to post right after i hit 5, i am going to check right now to see what responses where left for me.

 

[WiηgC¤mmαηdεя]

Hi bruce0484,

I know that this doesn't solve your Janty USA problem, but electronic-cigz is the supplier in Canada that carries the Janty line.

 

[Brutus Buckeye]

Looks like Ludo took care of him.

http://www.e-cigarette-forum.com/forum/jantyworld/143459-not-happy-delivery.html

 

[bruce0484]

yea guys i got a response, thank you for your help and advise, now hopefully i will get this thing before xmas, and fingers crossed before new years when i planned on quitting analogs for good.

 

[JonnyVapΣ]

Very cool. Good luck with everything and Happy Holidays!

 

[bruce0484]

thanks man take care, best wishes for the new year.

 

[Dorkins]

Yeah see us Canadians get screwed when we order stuff from the US. Customs is incredibly slow processing stuff crossing the border.

Canada-US shipments should be expedited. We're allies for gods sake.