Comment: Hello Sweet-Vapes,
I recently just placed an order on April 15, 2015, Order #100037257. One of the items in that order was the Subtank Mini Insulator, SKU# sv-kt-si. Two insulators came in the package, both of them are different but neither of them will fit or work. I actually purchased my Subtank Mini from you a month ago so I know I have an authentic one. I opened up my RBA base and my insulator is actually two separate pieces. I took a photograph but this message contact form does not support images. I am not upset or disappointed in any way, I absolutely love you guys since finding you. I purchased the spare insulator as a backup so there is no rush to fix this problem. I will definitely be placing another order with you within the next month or less so you can send the correct one in my next order. Or you can put them in a 49 cents stamped envelope. Or you can suggest something entirely different, I'm open to any options. I'm also just a little confused as to why the two you sent me are different from each other and why mine is different from them? How many versions of the Kanger RBA base are there? Did I accidentally get ones for the full sized Subtank? I don't own the full sized one so I can't check. Anyway, I look forward to hearing back from you. I absolutely love you guys! Your shipping is always ridiculously fast, your prices are extremely competitive, you have a fantastic selection. I will be a customer with you for a long time!
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From: "Sweet-Vapes" <tyler@sweet-vapes.com>
Subject: Contact Form
Date: Fri, Apr 17, 2015 8:50 PM
HI Cameron,
Can you send me a quick photo of the insulator and the bag that it came in? There are a few different versions of the subtank rba base but they all take the same insulator. The mini bases take the mini insulator and the large base takes the large insulator.
Vape Safe!
Tyler
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Hey Tyler,
Thank you for getting back to me same day, you guys are awesome! As far as I know, there are only two different Kanger RBA bases at the moment, the Mini's and the full size V1's. And if I'm not mistaken, I think they started using the Mini RDA in the new V2 Plus version, which is great if true! I definitely made it a point to order the Mini insulator though because I don't own either versions of the full size. I can definitely attach some photos of the issues though.
The two on the bag they came in are the ones you just sent me. My original one is to the right of my disassembled RDA. I'm not a professional photographer, lol, so I took four different pictures for you. I hope they are helpful.
Thanks again for getting back to me so soon!
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From: "Sweet-Vapes" <tyler@sweet-vapes.com>
Subject: Contact Form
Date: Mon, Apr 20, 2015 9:46 PM
Hi Cameron,
The insulators for the large subtank come in a labeled bag, the mini insulators come in the bag in your photo. Try everything you can think of, the insulators go "tube down" and the piece that extends from the tube insulates the positive block from the rest of the base.
Vape Safe!
Tyler
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