Lost sale, lost customer. B&M owners take a look, I'd like your input.

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leerm8680

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I can honestly say I've never been to a vape B&M. It's always been online. ECF/Spinfuel/Google to find out about new tech/flavors. The occasional youtube video to "see" items in action.

vaping has gotten ginormous over the past few years. I'll have to check out a B&M when I get back home. May be good, may be not-so-good - but it will be part of the experience.
 

Sdh

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In order to shop online, you have to know what you want in order to place an order.

People go into B&Ms because they have no idea what to buy. I know it's hard to believe but MOST people out there do not go to vaping forums. A lot of people don't even hang out on the internet at all.

So, it's okay to suggest a chinese mod (MVP2) to a customer, but not chinese ejuice? From what I read on the forums, people love their MVP2s. So I guess *we* are pushing "products from China* too.

Lots of advanced vapers here vape dekang, hangsen, joyetech eliquid. For years. :) There are actually some pretty good ones.

I love my China flavorings from Hangsen.
 

Dusif

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When i help people into the world of vape i usually listen to their needs and help them decide... So far there has been no complaints and no relapses... Only 4 cloud chasers because they find it funny... But everyone stopped smoking and started vaping, my record was a friends mother that had been smoking for 30+ years... Tried a starter kit before i helped, that didnt work... Got her (and her son) to buy a vamo and a PT1 and both have quit the cigs... The son is now a dedicated cloud chaser, and we have alot of fun xD

But i have sold ego kits and mods so far and a load of liquid... Just waiting for my opportunity to open a B&M...


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Rickajho

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I'm not saying there is anything wrong with DeKang juice. I'm not particularly fond of their offerings myself, but that's subjective.

People have the right to decide who gets their money, the couple didn't want to buy Chinese e-juice, does it matter why, I think not. It would have been ok to ask why they were not interested in purchasing the Chinese juice.

Maurice

Considering the vast majority of nicotine, flavorings and PG or VG used in "USA made" liquids is all sourced from China, I fail to see the point in insisting on "USA made" (maybe we should say "USA put together") liquids. If you think that implies you are getting liquids made from USA manufactured "stuff" for the most part that would be a false assumption.
 

K_Tech

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I sort of feel bad about the situation the OP described, but I also think it's the responsibility of the consumer to educate themselves.

Remember when if you wanted to know about something, you had to take the bus to the library and find a book?

It's not like that anymore.

I certainly wouldn't condone outright lying to a customer, but a salesperson's job is to sell products. I don't expect the salesgirl at Gap to tell me that they sell nicer sweaters over at JC Penney.
 

Maurice Pudlo

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Considering the vast majority of nicotine, flavorings and PG or VG used in "USA made" liquids is all sourced from China, I fail to see the point in insisting on "USA made" (maybe we should say "USA put together") liquids. If you think that implies you are getting liquids made from USA manufactured "stuff" for the most part that would be a false assumption.

About Us | Virgin Vapor | Electronic Cigarette Organic e-Liquid | Electronic Cigarettes

While I can't vouch for them they advertise as using all American extracted ingredients.

I do get your point though, and that could be a huge deal to some folks; for me it isn't a big deal.

I sort of feel bad about the situation the OP described, but I also think it's the responsibility of the consumer to educate themselves.

Remember when if you wanted to know about something, you had to take the bus to the library and find a book?

It's not like that anymore.

I certainly wouldn't condone outright lying to a customer, but a salesperson's job is to sell products. I don't expect the salesgirl at Gap to tell me that they sell nicer sweaters over at JC Penney.

I fall into this assumption all the time, while I don't exactly go to the library to find all of my information when I do I can say that it is still a service I am happy to support. Not everyone can afford access to the internet at home or on their mobile device. Some folks don't even want it in their home, as odd as that sounds it is true.

In this case I'm not sure who introduced vaping to the couple, the shop exterior is certainly not easy to identify as a place you might want to stop in if your desire is to quit smoking. I imagine a friend or family member directed them to the shop, and while that's great, nobody seemed to be there with the couple to help them through the transaction.

That being said, maybe that is something we might want to consider when someone shows interest in vaping; offer to cart along with them to help them decide.

I agree that the sales clerk has a job to do, and I believe every employee should treat their job as if it is the best in the world.

Still, a little honesty and integrity go a long way. I might go to a Honda dealership to buy a truck, but when I tell the sales person I'm going to use it to tow a John Deere 550 bulldozer (about 18,000 lbs) it would be nice to know the guy might point me in another direction mainly because the Honda Ridgeline has a maximum towing capacity of 5,000 lbs.

It really doesn't matter to me how great the Ridgeline is on gas, or what other things make it a great truck, I want to base my purchase on the bulldozer. I would expect the sales person to tell me to go buy a Ford, Dodge, Chevy 3500 or something along that line, and that his truck while certainly a very nice vehicle is not suited to my needs.

Maurice
 

beckdg

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i would get that clerks name and report her to management. if she was still there and up to her old tactics the next time i went in, i'd have her show me everything in the store before i left empty handed never to return again.

but without confirming that this practice is condoned, it's rather premature to boycott at this time IMHO.
 

Maurice Pudlo

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i would get that clerks name and report her to management. if she was still there and up to her old tactics the next time i went in, i'd have her show me everything in the store before i left empty handed never to return again.

but without confirming that this practice is condoned, it's rather premature to boycott at this time IMHO.

It may very well be a premature decision, however there are many options available to me elsewhere in town that offer better selection for what is a reasonable price point.

My own motivation to enter the shop was more a nostalgia based thing than a real need to shop there. I had a few moments to spare and it was less than a block away.

We have by no real exact count, some 6 vendors in the area offering vaping related products as their main product line, and the number of shops that carry fluids and throwaways is nothing to laugh about. We have access to a good selection of equipment, supplies, juices, and some exceptional staff.

However this particular shop does not seem to have staff interested in being the best they can be, I go back to the old adage "Know yourself and seek self improvement". If you are unable to identify your own faults you will never become a better person at whatever it is you do. Granted, a shop and those who work there do not need to judge themselves against similar shops, they may well be happy at the level they are now. They may not have the same level of aspirations as others do to excel, and that is fine. I just feel no obligation to be a part of what propels them forward.

When hiring staff, it is the responsibility of management to select people who will best represent the goals and ideology of the company, and to ensure that the staff maintain that throughout employment. I surmise by my observation that this particular shop is not staffed with people who are interested in being leaders or innovators, more that they are looking to secure a substantial chunk of the money that is to be made out of the vaping community.

They seem to miss the point that the community still needs to be developed and that those who are established vapers will not support them because they do not in turn support the more advanced members of the vaping community.

For example, we have a DFW Vapor here in town. I have no problem forwarding them business, they are reasonable in pricing, a good selection of equipment at all levels, have wonderful staff, and support my needs from the standpoint of a local shop.

Another shop carries some of the gourmet juices I like, the staff I have run into are pleasant enough but it generally feels more like a business transaction than anything else (that's not a complaint just an observation).

We have koisks in the malls, they tend to be staffed by low key vapors and expensive, I've made a purchase or two from them when I ended up stuck without enough juice to make it through a girls day shopping at the mall.

I suppose I like the friendly lets do this together atmosphere of vaping, I think that is my main gripe with this situation. A friend turned me on to this, I sought out the stuff I wanted, and found this forum chock full of people who flooded me with a sense of welcome. Never a moment of pressure did I experience.

So there it is, me seeing a moment of high pressure sales in a vape shop that triggered me to form a lasting impression about them.

I know we all have to make the currency to support ourselves and our families, I just can't support doing it that way.

Maurice
 

RogerWilco357

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I have mixed feelings as people under estimate the elder's they have been around the sales block so to say a lot more than we have and they know when they are being preyed upon..Now as far as the B&M shops , the sales people have little to no options either sell what they have or close the doors. The bills are due every first of the month if not in the black then that sales person is out a job..Like i said I have mixed feelings..if they say yes go here on the this site they have all american made e juice well that doesn't help the business . I would buy at B&M shops before online if that option was available . I have yet to see A store with home made juice or any supplies in my area. So online it is.
 

dead not sleeping

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When I bought my last truck, everywhere I went the first thing they want you to do is lease. "I don't want a lease", I said. "Why not", asked the sales guy. "Because you want me to get one", I replied. They don't have a comeback to that one. I'll walk away from pushy sales people, and tell them I'm walking because they're pushy. They hate that.
 

Frenchfry1942

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The overhead for a B&M is requiring high mark-ups and low wages. In my visiting of vape shops to snoop or taste-test, I have run across a feeeew uninformed salespeople or salespeople that are only focused on my money. I am pretty quick to determine that when I meet a salesperson. If they don't know what the three letters ECF means, uh-oh. Its a good test.

As to an older couple, they probably have no idea. If I take care of them, they will very most likely come back. Being me, I will call later to see how things are. Professional service is important.
 

Racehorse

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I'm half way to 60, and I bought 2 MVPs (though still enjoy some from the halo g6 starter kit). What makes you think older folks be not literate enough for trial and error, nor have the ability to research the interwebz and earn stuff?

I'm already 60. So my post had nothing to do with age.

I should have just said the MVP2 wouldn't be my preference to "start out". Sorry for the misunderstanding.

If the people had acccess to the interwebz, they would have just ordered juice "not from china" instead of going to that B&M wouldn't they? I'm assuming they went to the B&M to purchase vaping gear and juice --- if they had researched online they probably would have just bought online.
 
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Maurice Pudlo

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The internet is a bit like the Encyclopedia Britannica, just because it exists doesn't mean everyone can afford it, and those who find a way to afford it may never actually use it effectively.

If the people had acccess to the interwebz, they would have just ordered juice "not from china" instead of going to that B&M wouldn't they? I'm assuming they went to the B&M to purchase vaping gear and juice --- if they had researched online they probably would have just bought online.
Very good point Racehorse

Maurice
 
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