That would be so handy! I use Turbo Tax and there have been times where I wanted to call and ask a question but it takes way too long to get a person on the phone. Unless it's something major I don't even bother.One of the nice things being recognized as a professional by the IRS is I can call the preparer hotline, which connects directly to a live person rather than making you wait as you go through the "consumer" hotline menu.