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I ordered mine on the 11th i am still awaiting , I sent an email expressing concerns about the battery .So hopfully i will not have the same problem
Thanks for the heads up
Thanks for the heads up
Maybe because they're hit and miss. I couldn't get any response out of them until I filed a paypal dispute, then they had the nerve to tell me to watch my tone when I pointed out to them my order number was right there on the transaction history.
Real professional, that bunch.
Watch my tone, that's rich.
Most businesses, when they drop the ball, try to be a little bit apologetic when dealing with a customer, but not these guys. I'm very disappointed because I read so many rave reviews of the kissbox and was looking forward to using it.
A simple email would have avoided a lot of ill-will. Instead they ignored, stalled and then made ridiculous statements that left me
What a shame.
Real professional, that bunch.
Watch my tone, that's rich.
Most businesses, when they drop the ball, try to be a little bit apologetic when dealing with a customer, but not these guys. I'm very disappointed because I read so many rave reviews of the kissbox and was looking forward to using it.
A simple email would have avoided a lot of ill-will. Instead they ignored, stalled and then made ridiculous statements that left me
What a shame.
I ran an amazon store for a while, and let me tell you, doing business on the internet SUCKS. if you arent using good software you can get a frazzled really quickly. I personally am still waiting on my order from a week ago (even though he responded personally in the forum and said they were shipping it out) but as long as i receive my product by a 2 week cutoff I will be fine. Thats not to say I am not disappointed, but the fact is it is a lot of work running an online store, especially if you have a real life to deal with and (i'm assuming) a primary job. we'll see when i get my fogger how pleased I am with JantyUSA, and being my first e-cig purchase ever, there is a lot riding on their shoulders. anwyays, I understand that when you spend a lot of money on a product, you want it done right and done fast, but sometimes there are a lot of obstacles for a seller to cross before that package actually ends up in the mail, and maybe along the way an e-mail response gets misplaced, unfortunately it had to be yours, but hey, it happens to every single seller out there once in a while, and judging from what I have heard, JantyUSA usually makes up for any shortcomings. Now, of course, I am hoping this is true since I have only placed one order with them and still haven't received it, but the e-mails I've sent have been fairly promptly responded to.
-Ben
-Ben
I'm not sure I understand the pre-order stuff. Will the "Stick" be part of regular inventory eventually? I'd like to order one next month so I guess what I'm asking is ....is it going to be available on a regular basis or does it have to be pre-ordered well in advance. Thanks
It's a release of a brand new product - that's why there's a pre-order.
I'm certain it will become a regular product, though I think it will be sold out really fast every time they get a new shipment.
I'm certain it will become a regular product, though I think it will be sold out really fast every time they get a new shipment.
I ordered an extra battery with mine and both of the batteries were in a seperate bag...
leaving for Chicago on the 20th, so hopefully the 19th! (delivery)
when they said "delivery" on the 15th I had this strange notion that it would be "delivered" on the 15th.
I guess "delivery" means "shipping"
order #3438: processing
is everybody's order still processing?
just curious.
when they said "delivery" on the 15th I had this strange notion that it would be "delivered" on the 15th.
I guess "delivery" means "shipping"
order #3438: processing
is everybody's order still processing?
just curious.
That is exactly what I am talking about, hit and miss. It seems like about half the people posting say they got an immediate response, and half are saying they got ignored.
I have an internet business as well, and answering emails is critical, even if all you're doing is telling the customer there will be a delay.
Response ...
"I'm terribly sorry for the mixup. We'll get a battery out to you. I
apologize for the inconvenience."
Looks like it's taken care of.
but how many 1000s of orders made it perfectly and were replied to in a timely manner that didn't decide to make a post on the subject? I would say the great majority of the orders all work out fine, and it is a handful of people that have a problem, if every person that has a problem post about it (and it looks like they do) and 1 out of 10 or 20 people that have great experiences post about it, you're still looking at a 20/1 ratio (and I am sure the difference is MUCH greater than that.
I'm sorry, i dont want to sound like a fanboy or anything, I havent even used an e-cig yet, much less a Janty (but i did get it today and its charging up right now!) but the fact is if all you hear are the bad reports, of course its going to make them look like a bad business. So... add my good report into the mix. Took a week, but he sent me ton's of extra carts and a spare atty (presumably to make up for the 5 day wait to ship it out, waiting for stock) and I could not be happier with the customer service i received! thanks again JantyUSA.
-Ben
Well, I wish I were a happy customer.
I hope I'll be posting to say it's a wonderful product when (if) my replacement parts arrive, but I think their customer service needs work. The attitude I got from the person I dealt with was like dealing with a sullen teen at McDonald's.
It's kind of like when someone starts to veer into your lane nearly clipping you and you tap the horn, then they flip you off...um, excuse me? You screwed up, not me. I just pointed it out, so I'm the bad guy? The proper response when you screw up is not 
especially in business.
An honest mistake and an apology is usually not a big deal. Ignoring and giving attitude? Huge deal.
I hope I'll be posting to say it's a wonderful product when (if) my replacement parts arrive, but I think their customer service needs work. The attitude I got from the person I dealt with was like dealing with a sullen teen at McDonald's.
It's kind of like when someone starts to veer into your lane nearly clipping you and you tap the horn, then they flip you off...um, excuse me? You screwed up, not me. I just pointed it out, so I'm the bad guy? The proper response when you screw up is
not especially in business.An honest mistake and an apology is usually not a big deal. Ignoring and giving attitude? Huge deal.
we have this page called shipping on our website....
Janty USA
SHIPPING
EXCLUDED COUNTRIES: JANTY USA does not ship to Japan, Korea, Thailand, Singapore or other Asian Countries. Please log on to JANTYSHOP EUROPE for orders to Asian Countries.
If your items are in stock your order will ship out within one business day. Items on backorder will ship as soon as possible and tracking information will be provided via email once your order has shipped. We ship all items via USPS Priority Mail with expected delivery times of 1-4 days depending on your location (delivery time for pre-sales orders can vary).
IMPORTANT
The status of your order on this website is PRO FORMA and does not reflect the real status of your order,only the shipping confirmation mail sent to you by JANTY USA will contain information about the status of your order.
Janty USA
SHIPPING
EXCLUDED COUNTRIES: JANTY USA does not ship to Japan, Korea, Thailand, Singapore or other Asian Countries. Please log on to JANTYSHOP EUROPE for orders to Asian Countries.
If your items are in stock your order will ship out within one business day. Items on backorder will ship as soon as possible and tracking information will be provided via email once your order has shipped. We ship all items via USPS Priority Mail with expected delivery times of 1-4 days depending on your location (delivery time for pre-sales orders can vary).
IMPORTANT
The status of your order on this website is PRO FORMA and does not reflect the real status of your order,only the shipping confirmation mail sent to you by JANTY USA will contain information about the status of your order.
Jeff or Ludo,
Please reply to my email (order #1985). I hope by posting it here, I will get a little more attention.
First email were sent about two weeks ago without any reply:
"Hi Jeff,
I received the order from you late March. In that order I bought a Janty portable charger. When I placed the order, I never knew that my dura-c manual batteries wouldn't fit in the portable charger until I received the order in the mail. I didn't want to bother emailing you about that because that time you didn't have any other type that would fit dura-c and also that time you were slammed with hundreds of emails regarding the shipments of the dura-c. Now, I just realize that you carry a different portable charger (Janty PCC) that can accomodate the dura-c. I'm wondering if I can get mine replaced with that one since I don't have any use of the portable charger that I have right now. I never use it at all and it is in perfect brand new condition as you shipped it to me. Please let me know."
I was one of the first customers who placed the order as soon as you put the dura-c on the website. At that time the PPC charger didn't mentioned anywhere that it wouldn't support Dura-c batteries.
Second email were sent through your website a couple of days ago and still waiting for a reply.
I think both my batteries are dead. I don't get any vapor at all. Or maybe my atomizer are messing up. I don't really know since none of the combination of battery and atomizer work at all. No heat or vapor produced at all. They both stopped working within three days of each other.
Your prompt reply is greatly appreciated.
Peter.
Please reply to my email (order #1985). I hope by posting it here, I will get a little more attention.
First email were sent about two weeks ago without any reply:
"Hi Jeff,
I received the order from you late March. In that order I bought a Janty portable charger. When I placed the order, I never knew that my dura-c manual batteries wouldn't fit in the portable charger until I received the order in the mail. I didn't want to bother emailing you about that because that time you didn't have any other type that would fit dura-c and also that time you were slammed with hundreds of emails regarding the shipments of the dura-c. Now, I just realize that you carry a different portable charger (Janty PCC) that can accomodate the dura-c. I'm wondering if I can get mine replaced with that one since I don't have any use of the portable charger that I have right now. I never use it at all and it is in perfect brand new condition as you shipped it to me. Please let me know."
I was one of the first customers who placed the order as soon as you put the dura-c on the website. At that time the PPC charger didn't mentioned anywhere that it wouldn't support Dura-c batteries.
Second email were sent through your website a couple of days ago and still waiting for a reply.
I think both my batteries are dead. I don't get any vapor at all. Or maybe my atomizer are messing up. I don't really know since none of the combination of battery and atomizer work at all. No heat or vapor produced at all. They both stopped working within three days of each other.
Your prompt reply is greatly appreciated.
Peter.
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