Missing Package - Smoktek refuses to do anything about it.

[Thrasher]

Sorry I know smoktek very well (3 miles from my house) all his shipment are up to par as far as labeling goes. package ripped or destroyed? sure can happen to anything.

this a USPS dispute and one of the reasons i always ask for priority mail so i can track the package. if it stops somewhere you can call the USPS and ask why.

to blame smoktech for something that is clearly out of their hands is wrong, or any vendor for that matter, by your scenario i could order all day long call each vender, state i didnt get it even if i did and expect them to just send more product out of their pocket. how would they stay in business?

 

[juicejunky]

Thrasher" data-source="post: 7865103" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">

Sorry I know smoktek very well (3 miles from my house) all his shipment are up to par as far as labeling goes. package ripped or destroyed? sure can happen to anything.

this a USPS dispute and one of the reasons i always ask for priority mail so i can track the package. if it stops somewhere you can call the USPS and ask why.

to blame smoktech for something that is clearly out of their hands is wrong, or any vendor for that matter, by your scenario i could order all day long call each vender, state i didnt get it even if i did and expect them to just send more product out of their pocket. how would they stay in business?

The OP did track the package and it went lost. You couldn't do this repeatedly if the tracking said it was delivered.

I have had the occasional lost package and never heard of a vendor not making good on it-all products-electronics, clothes, etc. It part of customer service for online companies. Fortunately 99.9% packages get there and fraudulent customers eventually get caught. E-cigs is still a pretty small industry and people talk.

 

[niterider]

The tracking on the USPS site clearly shows that it is lost in Harrisburg. I am not making this stuff up

Sorry I know smoktek very well (3 miles from my house) all his shipment are up to par as far as labeling goes. package ripped or destroyed? sure can happen to anything.

this a USPS dispute and one of the reasons i always ask for priority mail so i can track the package. if it stops somewhere you can call the USPS and ask why.

to blame smoktech for something that is clearly out of their hands is wrong, or any vendor for that matter, by your scenario i could order all day long call each vender, state i didnt get it even if i did and expect them to just send more product out of their pocket. how would they stay in business?

 

[Dana A]

Wow! I am taking this as a lesson learned for me. I am going to buy insurence on anything over 20 bux now. That's a crummy policy but I do understand why it's there. I think it's wrong of USPS to charge for insurence so that when they lose our package they have the money to replace it. They should pay for it if their tracking records say THEY lost it. I understand if their records show it was delivered then it's another ball game but if they clearly know they lost it than they should pay you for the item insurence or no.

 

[Rader2146]

...
While I know the post office is responsible for this,
...

You know who's responsible...but expect resolution from an innocent party?



Whether a small business owner decides to cover the loss or not is his choice. He is not obligated. You agreed to the terms even if you didn't read them. To entertain the ideas of sticking SmokeTEK with a chargeback from the CC company is, IMO, morally corrupt. SmokeTEK fulfilled his end of the deal...USPS handed you a ---- sandwich. Sometimes you just have to take a bite.

 

[SDave1969]

I had some floor liners delivered to the wrong address. The company immediately re-sent the package to me and had FedEX get the original from the wrong address and return it to them. Usually the shipper will handle the problem.

 

[Thrasher]

The tracking on the USPS site clearly shows that it is lost in Harrisburg. I am not making this stuff up

lol if it clearly shows the package is lost BY usps how is this in any way shape or form smokteks fault?, sorry I been there had stuff not show up, or magically disappear.
it sucks its a horrible feeling but calm down, if you have this proof what do you really expect them to do about it?. oh we are sorry someone else trashed your stuff, even though its not us here a freebee?

I was an ebay seller for years - 100's of positive reviews for my musical instr/prosound shop and I told people who said they dont want insurance ok then dont cry to me if its screwed up. isnt a few dollars worth the piece of mind??????

no insult intended but are you new to mail order or something? has NOTHING to do with vape shops this has been going on since the post office was invented.

I just read on yahoo about a postcard finally being delivered after 60 years lost somewhere. if it tweaks you this bad then start buying the crappy noname stuff on amazon. or head over to the mall kiosk where you will really feel raped.

 

[Caridwen]

I was an ebay seller for years - 100's of positive reviews for my musical instr/prosound shop and I told people who said they dont want insurance ok then dont cry to me if its screwed up. isnt a few dollars worth the piece of mind??????

You can't do that on ebay anymore. Seller is responsible for insuring. It's a buyers game on ebay now.

 

[juicejunky]

You know who's responsible...but expect resolution from an innocent party?



Whether a small business owner decides to cover the loss or not is his choice. He is not obligated. You agreed to the terms even if you didn't read them. To entertain the ideas of sticking SmokeTEK with a chargeback from the CC company is, IMO, morally corrupt. SmokeTEK fulfilled his end of the deal...USPS handed you a ---- sandwich. Sometimes you just have to take a bite.

Maybe Smoktek didn't read their agreement with the credit card company when they accepted payment with their card. The customers is within their rights to expect a product for which he/she paid to be delivered. The vendor agrees to allow the credit card company to investigate grievances. Let the credit card company, Smoktek, and USPS resolve it. That's what they get paid for and are in business to do. If SmokTek is right, the credit card company will pay them and the OP will have to take the "bite". Smoktek is the company that has the account with USPS for shipping.

There is nothing morally corrupt about any of it, it is just the way online shopping works when something goes awry. Jeesh. Lighten up and be glad it's not your $50.

I feel bad the OP missed all the Black Friday and Cyber Monday sales because of the unfortunate circumstances and will have to start all over again.

 

[Thrasher]

You can't do that on ebay anymore. Seller is responsible for insuring. It's a buyers game on ebay now.

that, the crap paypal pulled and the hidden ratings is why I finally bailed out.

my very last day was my first bad review ever. they got the item, didnt like it, and the policy was no refund unless defective. whined to paypal and they gave em a refund right out of my bank accout, so now I was out the item and the cash, very last sale there ever. turned out the guy had like a 60% rating as a customer but kept it hidden.

 

[Izan]

I gave these guys a negative review but I'm interested in what you guys think I should do. Here is the post I made in the negative review forum:

"So I decided to try this Vender out for the first time considering they had a good reputation for customer service. Ordered some hardware including a VV Spinner. That was on the 14th. I never got the shipment even though I received a shipping notice on the 14th along with a tracking #. The package is stuck somewhere in USPS land and they have no idea where and said it could be lost.

While I know the post office is responsible for this, the response from this vender is very disappointing. After several back and forths with Smoktek, their solution was to buy more from them. If my original package ever shows up, I am to ship it back to them for a refund then minus shipping, if it never shows up well I guess I'm just SOL. Wow."


To be honest, I'm surprised by this considering their "good" reputation. It's why I decided to make a purchase for $50 in hardware from them in the first place. But this "it's not my problem" attitude was a little shocking. What would you guys do in this situation? I was thinking about asking for a charge back from my bank and that would inevitably lead to a fine as well to smoktek.

How much did you pay for shipping? I didn't see how much of the total order was with S/H.

 

[niterider]

Fact is, seller is responsible for transport of goods until it's in the hands of the buyer no matter what their terms and conditions are. Terms and conditions do not triumph law. Hell, they could say that I owe them 100 bucks if package is lost but it doesn't make it so. There are laws in place to protect the buyer.

 

[niterider]

How much did you pay for shipping? I didn't see how much of the total order was with S/H.

$3.75 was the shipping

 

[zapped]

I've used Smoktek on more than a few occasions for my items and have always been pleased with the lightning fast shipping,their selection and customer service.IMO they stopped being responsible for the item when it left their hands and your anger is being wrongly directed at them when its the USPS that you should be mad at. Theyre the ones who lost your item not Smoktek.

 

[Sandiej02]

...

IMO - there are SO many vendors out there now to choose from that, along with "great prices", CUSTOMER SERVICE is of the utmost importance! If it were me, I would be extremely upset if the vendor didn't ship a replacement order to me. It's called "building a relationship" with your clients, and it's simply good practice for repeat business.

 

[niterider]

To entertain the ideas of sticking SmokeTEK with a chargeback from the CC company is, IMO, morally corrupt. SmokeTEK fulfilled his end of the deal...USPS handed you a ---- sandwich. Sometimes you just have to take a bite.

Smoktek DID NOT fulfill his end of the deal. I paid for services rendered. I paid $50 and received nothing in return. Who is morally corrupt here? Me, who is out $50 or Smoktek who refused to work with the customer on resolving this?

 

[minimalsaint]

Fact is, seller is responsible for transport of goods until it's in the hands of the buyer no matter what their terms and conditions are. Terms and conditions do not triumph law. Hell, they could say that I owe them 100 bucks if package is lost but it doesn't make it so. There are laws in place to protect the buyer.

Seller is not responsible for transport of goods, per the agreement you checked when you paid for the order. By agreeing to their terms and conditions, you legally agreed that the vendor was not responsible for the goods once it entered the shipper's possession. They even add a disclaimer to advise you to add insurance for this purpose. I can understand your frustration, but the seller has fulfilled their portion of the agreement you willingly entered into at the time of purchase.
File the claim with USPS. If they have admittedly lost the parcel, reimbursement will not be an issue.

 

[oldsoldier]

Actually if you look through the Uniform Commercial Code if the contact between the buyer and seller determines that the seller releases control upon shipment then there is no recourse legally. This is all a bit of a gray area depending on how the jurisdiction governing the sale interprets and implements the UCC.

The agreement between your credit card company and the business accepting it is something completely different. Instituting a chargeback may or may not actually affect the business directly (other than raising their risk rating) because your credit card company may decide to eat the transaction rather than fight over letter of law based the jurisdiction involved. (Usually the jurisdiction is specified in the contract aka terms and conditions listed on the website). In the end you may "win" but everyone loses. The Business loses because they get more points toward high risk, and you lose in the end due to increased interest rates plus businesses raising their prices to cover the cost of chargebacks and higher processing fees for increased risk rating..

You don't think the credit card company is going to eat this out of the goodness of their hearts do you? They are in it to make money.

 

[oldsoldier]

closing this thread because the horse has been beaten repeatedly. Time to let it go