No worries, just contact customer service and they will take care of you! I have had a battery issue myself lately. Actually, a battery saga. Ordered an xl manual which only worked when it felt like it no matter how long I charged it. Got a replacement but was sent an auto (which I don't use). Sent them both back and they sent me third xl manual that didn't work at all. Now waiting on the replacement for that one. V4L has been great resolving this issue and I have felt like a huge pest about it all. Luckily, I have seven other batteries that work fine. You can never have too many batteries!!! 