my experience with E-Cig.com

[margouillat]

Hello everyone
Here is my experience with E-Cig.com
I ordered on July 18, 2008 e-cigarillo, atomizer e-cigar and various objects
So far, I have still not been delivered in France
On the website, it is indicated because of the Olympics, batteries and liquids are not allowed to be transported by air
My mails remained unanswered
I was able to contact them by live chat and whenever the same stereotypical response: delivery will be leaving this week
Note that I am not an isolated case
The first contact, they can ensure that ship goods from the U.S.
But since then, the answer is that they have had problems and they will send the package from China
I can understand some disadvantages but I hate to be considered as an idiot
The Olympic Games are finished and everyone can think that it will arrange
But it's probably not counting the 2008 Paralympic Games to be held in Beijing from September 6 to 15.
Everyone will be his opinion

 

[karenwest1961]

Several of us have had problems with them. Bottom line, they suck rocks.

They can come here and defend themselves if they like. I wouldn't mind an explanation. Matter of fact, I'd give them the benefit of the doubt. But they never answered my emails, they sent me crap, and talked to me like I was 4 years old. (yes, even yoyo) I doubt if they'll come here and redeem themselves.

 

[TropicalBob]

I second what Karen said, about rocks. And it's a good thing the Winter Olympics aren't in Beijing or, like me, you'd never get what you ordered and paid for!

 

[Mattttty]

I ordered a penstyle and 50 carts from them at the end of june and as of yet no goods. I emailed them and they ignored me so i tried a few times with the live chat which i got the standard reply "send from usa branch" in the usual pigeon english. After continually trying to get a direct answer from them they just disconnect me from the live chat.

I now realise why the prices are so cheap , THEY DONT SEND ANYTHING !

Avoid like the plague. I am now hoping that the bloke who keeps cutting me off gets a nasty std where his balls go square and fester at the corners !

anyone think im being a bit harsh ?

 

[Kit]

I ordered a penstyle and 50 carts from them at the end of june and as of yet no goods. I emailed them and they ignored me so i tried a few times with the live chat which i got the standard reply "send from usa branch" in the usual pigeon english. After continually trying to get a direct answer from them they just disconnect me from the live chat.

I now realise why the prices are so cheap , THEY DONT SEND ANYTHING !

Avoid like the plague. I am now hoping that the bloke who keeps cutting me off gets a nasty std where his balls go square and fester at the corners !

anyone think im being a bit harsh ?

No not at all matt he he

 

[Distahs]

I finally got a reply from them after after sending about 8 emails.

I got a reply telling me they just shipped my order.

The name and email are. 一郎 陈 [langcool1982@hotmail.com]

 

[Mattttty]

Im now going to email them calmly and politely and hopefully get a helpful and curtious reply assuring me that me goods are now finally on there way.
And if that doesnt work im going to get that email address SPAMMED TO HELL with get rich quick schemes , all varieties of porn and anything else sinister my angry and vengeful mind can think of.

 

[leaford]

DOn't forget the male enhancement spam.

 

[Distahs]

LMAO i started a war.

 

[DisMan]

I had the exact same problems with e-cig.com.

I have actually FAXed in my credit card dispute form to get a credit back on their charges.

You only have 60 days to do so.....so I would advise anybody who has been screwed by these people to complain to the CC company and get charges reversed. E-cig.com should feel the pinch in a couple of months when the chargebacks start taking place.

 

[Leonardjohn]

My E-Pack caught fire the second day I had it. That was August 15th at 7:00pm

August 17th, Jacky at E-Cig said they would replace it with another E-Cigarette

No response in 15 days. Sent six emails, called once and they hung up on me.

People say the cigarette smoking will kill you, E-Cig's products can kill you....

 

[stevoG]

<<<<<<----------

so could this lol, same theme

 

[Mattttty]

Why not a try of our e cigarette ? You won't regret

Forgive me if im wrong but i thought you had to register as a supplier (if you are) ? and isnt their some rules about pedaling your wares ?

I would still like to see your products/website but i guess thats up to the good people who run this fine forum.

 

[margouillat]

hello all members
here, it's the reply of e-cig.com to my mail send this morning
"Dear Friend,

please kindly understand, as the olypic game we can not issue the payment from china, so we cost very much to delivery the goods to our American branch, andway, our products are still stopped in there custom, we have pay a lot for the stock in their warehouse, anyway, now it is okay for the shippment in china, we are manufacturing day and night.anyway, it will send you in these days."

But i don't understand exactly what he said

 

[Mattttty]

I have just emailed ecig.com to find out whats happening with my order. I bit my tongue and was polite and explained that i didnt want to fall out with them i just wanted the goods i have paid for.
Ive probably confused them as i dont think english makes much sense to them, so to spice things up a little i asked to change my order (haha) for cigar stuff instead.

Will post back and let you know what happens.

 

[Mattttty]

Within seconds i got a reply -

Dear Friend,

please kindly understand, as the olypic game we can not issue the payment from china, so we cost very much to delivery the goods to our American branch, andway, our products are still stopped in there custom, we have pay a lot for the stock in their warehouse, anyway, now it is okay for the shippment in china, we are manufacturing day and night.anyway, it will send you in these days.


AAARRRRGGGGG !!!!! an automated reply !!!

"Dear Friend," , Friend My .... !

Looks like im gonna have to wait and see if they actually do send my order.

 

[margouillat]

This is not good for the image of sellers in China

 

[stevoG]

Already reported it probably minutes after it was posted.... I dont see them as a supplier on the list

 

[vafvaf]

Why not a try of our e cigarette ? You won't regret

yes would be good to see you on supplier list, but as you already appear here ;-)-lets ask you how we can see the prices and shipment possibilities? its not on the webpage; do we have to go for "contact" for each item?

 

[Kate]

Maybe Darren could post website address, contact details and purchase procedure on the suppliers board where people are more likely to be looking for those details. He could also outline what specific products he supplies if he wants.
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