My Janty Yentl does not work....

[Alekto]

Hey guys.

First time poster, so go easy on me!

I received my Janty Yentl a few days ago, did the initial battery charges and finally got round to trying it last night. It's not working very well at all.

When I draw on it, the tip does glow red, but there is so little vapour coming out. In fact, it's hard to notice anything at all.
Furthermore it's making an odd 'gurgling' noise.

Have followed the user instructions rigidly and to no avail.

Basically, this was my first e-cig purchase and I had high hopes, but I figure this is not for me.

Can anyone tell me how to reach Janty's support? I've flipped them a couple of mails without reply. I'd just like to return this unit.

Apologies for the rant!

 

[Mr.Darcy]

dont give up yet mate.you cant judge esmoking from 1 faulty unit.

theyll replace it,or give you a refund if you like.

if the yentl isnt for you,then try something else.

 

[Alekto]

Yeah, sorry. It's just disappointing you know?

I'm back on the smokes and I'd really rather not be. Does anyone have an email address to reach them?

Ludo was a very helpful guy, but I deleted the mail he sent me when he confirmed the order.

Cheers.

 

[jamie]

I'm back on the smokes and I'd really rather not be..... Ludo was a very helpful guy, but I deleted the mail he sent me when he confirmed the order.

One unit is a recipe for failure if you're replacing ciggies. I started with three, which still wasn't enough to guarantee a working unit each day. They weren't Yentl's btw.

Deleted emails about a product you just ordered? Hmmm. I've got 11 years worth of online order data at my fingertips... so I'd vote you should keep the emails at least a few weeks.

 

[katink]

I think, for questions about not-working parts, you would need to email to dispatch@jantyshop.com

 

[Alekto]

That's great.

Thanks ever so much, katnik. I'm going to do that directly....