Thanks for the comments guys / gals, she did state it was genuine, I have her message stating that, also with over 7000 positive feedback my wife thought it would be ok, obviously there are a lot of people that just don't realise. This thing isn't even a good copy, it's junk, might explain why some love the tank and some think it blows, I dunno. Anyway, I'll get my money back at least as I'm covered on eBay and she accepts returns. We have now bought one from vapercaper which is new stock so all should be well. Its the first bad experience on EBay for 11 years so I guess we have done well. It just made me mad as my wife was in tears cause she had a smoke again, I'm sure it will all work out ok.