I picked my order up yesterday from Capella's, and found that the address they supply on their website is their administrative office, not their manufacturing and distribution center, so there wasn't much to see as far as 1000s of bottles on shelves -- or dozens of people using state-of-the-art measuring devices -- or everyone wearing sanitation drag and masks.
Tom looks to be in his 30s. He is friendly, courteous, welcoming, helpful and attentive to customer needs. He told me that they are considering displaying a "Will-Call" option on the website for ppl to be able to drive by to pick up (sweet).
One thing that impressed me with Capellas is that they did not call me up after I placed my order & said come and get it. No, I had to wait my turn. IOW, he did not put maybe YOUR order on hold so he could fill mine as a walk-in. Wouldn't that irk you if your order was held up cuz ppl kept walking in the door & they got attended to first?
In addition to the food and beverage industry, Capella's has a HUGE Medifast following. Medifast is a diet for ppl so obese that anything going into their body for nourishment has to be in liquid form for at least 30 days. Medifast clients use the flavoring for the benefits of no carbs, sugars, fats and all the other baddies for dieters.
Which brings to mind the other thing that impressed me about Tom's attentiveness to his customers' needs. See, as vapers, we're barely even yet a drop in the bucket to the revenue of his business, but yet, he mentioned to me that he would like to be able to offer his customers the DIY bottles cheaper than we can get them elsewhere -- and he's not even a vaper! He buys them in lots of 100,000

at a time.
So I was really quite impressed with Tom and his work ethics.
As for his flavors, I have not had time yet to open even one bottle to blend a simple one-bottle mixture, but I'm looking forward to it as soon as I finish steam-cleaning my carpet, LOL.