I'm multi quoting, so this is going to be a long post. You were warned
.
Perhaps you should order 12 bottles of Virginia Menthol 11mgs and see what happens! Just kidding...I know...it's not funny, I'm sure you extremely frustrated and upset....and rightly so. I don't know if the crew at V4L surfs the Supplier Review Forum, if they don't that would certainly explain the absence of any feedback.
I'm certainly not responding to your post to run blocker on behalf of V4L, I just hope this all works out for you and somehow ends on a good note. Sorry for the initial ribbing, I just hope in the midst of all of this you can still laugh a little.
Hope it all works out and if you ever need a direct cell number for Chad or Dave let me know. Perhaps they can personally put your order together and get you to a happy place again.
I LoL'd
. Yeah, yesterday I was
livid when I opened up that replacement package only to find 11MG liquid instead of 18MG. I calmed down eventually because I've had some time to think about this and realized that no one is benefitting from this. What I think needs to be done is to find out exactly what is causing this problem, and address it.
The first time this happened, I ordered virginia, and received
vanilla; this time I ordered virginia again, and received
virginia menthol. All three of these flavors are
very close name-wise. It could be something as simple as someone who needs glasses or contacts, and they're embarrassed about wearing or getting them, so they keep pulling the wrong thing because they can't properly read the labels of the bottles. Maybe wherever V4L puts the 'V' lettered liquid is poorly lit, or maybe whoever puts the liquid in the bins is putting the wrong liquid in the wrong bins; maybe someone is dyslexic but hasn't been diagnosed; I wouldn't be surprised if it was something simple that's causing all this.
What's telling [in a good way] is as soon as a problem is communicated, action is taken [at least in my experience; others may have different experiences, I'm only speaking on how it's gone down with me]; both this time, and the last time. I'm pretty sure V4L have good intentions, but the same problem keeps happening. At this point, I'm convinced it will continue to happen until the source of the problem is found and fixed.
Then there's the whole "who should I be mad at" thing.
Should I be mad at Steve? No, It's not really his fault. It seems like he's tried to address problems like this by making sure there are enough people on staff and by paying them fairly. This tells me they see the problem, and have made efforts to address it. It also leads me to believe that the problem isn't that they're short handed, or that they're overworked, or that they're high school kids just making minimum wage, so it's something else causing this.
Chad? nope; in fact, Chad really made sure I was 100% satisfied the last time this happened. I'll even go so far as to say that Chad's excellent customer service skills is one of the reasons I keep buying from V4L.
Robert? Nope, not even Robert. I'm almost willing to bet money that Robert wasn't the one who pulled my bottles and created my order; he probably told one of the order builders, "hey, this customer got the wrong thing. He ordered non menthol, and he was sent menthol. Make sure he isn't sent menthol again; here's what he needs...". Please note I'm basing that on how Robert interacts on this forum, but he seems very eager to make things right. Really, go ahead and do a google search on this forum and you'll see that Chad and Robert are mostly mentioned in a postive light, even by people who stopped doing business with V4L.
"So", I ask myself, "who should I be directing my unpleasant feelings towards?", some random order builder who may or may not have some type of legitimate problem seeing? Perhaps Big Tobacco
tm is planting agents in e-cig and e-liquid suppliers to destroy the small businesses, then they plan to release $20.00 disposable, non refillable, non rechargable e-cigs
?
Don't get me wrong, it would be very
satisfying to have some generic evil bad-guy [preferrably some
corporate guy in a suit, drives a dodge viper or some other ridiculously priced sports car, and likes to 'walk on all the little people'] that I could point to and say, "YOU...FIEND! You will rue the day you sabotaged my e-liquid order. THIS, I COMMAND!", and clench my fist at him, but, you know, that's not how things are. It's probably some guy or gal, just like you and me, and there is some unknown cause for this continued communication failure, possibly inventory/merchandising related.
So, yeah, I do appreciate you trying to cheer me up
, and no, I don't take offense, nor do I think you're trying to run interference or anything. And Happy Place is where I live
, but without liquid it's not quite as Happy
.
I hope you get your issue resolved. I have not yet ordered from them, but have been wanting to. Seems like a serious waste of good quality juice.
Although this particular problem isn't isolated to
just me [there's other threads here where other people have said something similar has happened to them], it's not happening with all of the orders V4L ships out.
Their liquid is some of the best, in my opinion. Heck, if you've read my original review from about three months ago, and the one I posted last week [both started as negative reviews], that should speak volumes as to my perceived quality of V4L's liquid; If I didn't like their products, I'd just stop buying from them. It's like vaping liquid awesome [your mileage may vary, taste is highly subjective, but I love their liquid].
As for wasted, well, I got quite a few analog friends, and now I've got a lot of liquid they can try without using up
my stash, you know? Perhaps this may end with a dozen or so people quitting analogs as a result. A greater good may be served.
Hi
Promise to have resolved for you, on Monday, please PM me your info. This is Steve, I am owner. [/U]
I have 20 people working in our office, with 4 full time customer service, and 10 packer, shippers. There is NO excuse for this, so, I apologize. If it does not get damn near perfect, heads will roll. I started with my wife, and myself. We do indeed care about our V4L Family, and never underpay any of our emplyee's.
I will get this fixed, post haste.
Steve
PM sent Steve. Let me know if you need more info.
I have sent a pm with my phone number 224_723_4344
Sent from my Galaxy Tab using Tapatalk
PM recieved, Chad. I don't know what time is good to call, so I'm going to call tomorrow between 9 and 11am.
Steve is the bomb!
That being said, I guess I have been lucky. I have ordered on average about 4 times a month for a year and 4 months (I am a huge stocker upper lol) and I have only had a few order mix ups which were promptly fixed. Being way overstocked, they have not been a huge problem to me, but I know in this economy not everyone has the luxury of being well stocked to tide them over in event of an error, and I can imagine it is very frustrating.
Thank you Steve for being so wonderful to your customers and taking such pains to make things right! Love ya! Muwah!
I suspect the problem may be related to similar spelled liquids, liquids starting with the letter 'V', or both. I'm just curious and trying to figure out some common denominator thingy, but were the order mix ups you had similar to mine? Like, you ordered Wowboy, but got Wowboy menthol, or you ordered ten bottles of 24MG liquid, but got 10 bottles of 10MG liquid?
......................
. Thank you for the kinds words!
