New Contact Form

[hoogie76]

Hi Folks, in an effort to manage our out of control incoming sales requests, rma's and support question we needed to find one common software product that fits our needs and yours.

We have adopted an open source product called osTicket and placed it on the website www.madvapeshelp.com , it is also available from the contact us link on www.madvapes.com

We really apologize if we havent responded to you in a timely manner or dropped the ball on an rma or question but we're optimistic that having just one source of incoming requests will help us your requests more better..

thanks, hoog

 

[bsoplinger]

I like this system, seems to work well in general. But a quick word of warning for anyone using the system. Here's my text I added to their help system, made a new ticket for it.

I understand what you're trying to do with a single support point of entry. Thinks its a good idea. In general it seems the system woks. However, quoting from the email from another ticket:

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

That is incorrect. The reply-to for the email sent is do-not-reply@madvapes.com and gets rejected and returned by your email system.

You should probably remove the bit in the boilerplate about email and just say to log in to add more info.

So just log in and you can add to your ticket. Like I said, like their new system, honest.