Hi yankee, we had to turn off pm's and we're also trying to fix our email so it forwards to our ticket system..
At one point, we had pm's on various forums we sponsor, emails, rma requests, crm requests and phone calls.. It was totally unmanagable and we were losing messages or not responsive enough if we didn't check everywhere, everyday..
So now we are down to emails and our ticket system and phone which has helped quite a bit..
Unfortunately, right now our email is like this giant churning pump of system messages, receipts, ship notices and sometimes a hidden customer email and as much as a pita the ticket system is, it lets us track and maintain correspondence without forgetting to do stuff so we're trying to get everything though that eventually.
MadVapes :: Support Ticket System is the best place to contact us via computer and our phone is (704) 624-8551. Our latest 3dcart template upgrade removed our phone # from our website but it is the top topic on our terms and conditions page, haven't had a chance to get it back on the home page yet but will..
hoog